17
9.0 SIMPLE TROUBLESHOOTING
Issue Possible Reason Solution
No LED of menu
display after
power on
The power adapter
is not properly
connected
Make Sure the device is
connected to the power
No Sound The Tv is on Mute or
volume is low.
The device is on Mute
or the volume is too
low.
1. Press the mute button
to restore the sound and
increase the volume.
Failed to connect
to network
Wi-Fi is turned o or
the signal is too weak.
Restart the Wi-Fi or adjust the
position of the device closer
to the router.
Remote Control
Failure
Remote control is
broken or the batteries
are low in power.
Lost pairing
Replace batteries or send
the device to the local
maintenance service station
for checking. Wait until pair
screen appears, pair.
No Picture on
Screen
Wrong TV HDMI input. Make sure that correct HDMI
is selected as your TV input
Voice search on
remote is not
working
Remote is not paired to
the Google TV Stick
See the Pairing Bluetooth
Device section in this guide
No Audio Audio Settings not
congured correctly
for your TV
Settings> Display & Sound >
Advanced sound settings
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