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Why is my milk not frothing?
• Make sure your whisk is properly inserted
at the bottom of your frothing jar. You will
hear a click when it is inserted correctly.
• Ensure you’re not adding milk past the
latte/cappuccino line in the frothing jar.
• Try using a different kind or brand of milk.
My iced or hot coffee isn’t strong enough for my
taste – what now?
No problem – everyone’s tastes are different!
Add another half scoop of coffee grounds into
the reusable coffee filter next time you make
iced coffee. If that’s still not strong enough,
try a full extra scoop.
Try selecting the “OVER ICE” setting for Hot
Coffee, as this pre-infuses the coffee for best
extraction.
Is the tumbler dishwasher safe?
No, the tumbler, lid and straw should be
hand-washed only.
Why is there no ice left in my cup after brewing
iced coffee?
Try using bigger ice cubes when making your
iced coffee – these will melt slower and give
you ice in your drink for longer! Also be sure
you have filled your tumbler all the way to the
“ICE” marking.
Why are there coffee grounds in my coffee?
You may have over-filled your reusable coffee
filter with coffee grounds, and they could
have spilled over the top. Although this is
uncommon, try using a little less grounds
next time and that should solve this problem!
Can I use a different tumbler or cup for making
iced coffee?
Sure thing! Just ensure you keep the same
ratio of water-ground-ice to create the best
tasting iced coffee!
FAQ
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