Sunbeam TORINO - Troubleshooting Guide

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Troubleshooting Guide
Problem Possible Cause Solution
Machine has
switched off
• Machine may be in power
saving (sleep) mode. The
machine switches off after
1 hour of inactivity.
• Simply press any of the buttons on the
control panel.
Water is not
being pulled
in from water
reservoir
• Water reservoir not
positioned correctly.
• Pull up the reservoir, reinsert, and
gently place the reservoir down into the
machine, ensuring the bottom of the
reservoir is at the bottom of the machine
to engage the reservoir mechanism. You
may need to do this a few times.
No coffee runs
through
• No water in water reservoir.
• Coffee grind is too fine.
• Too much coffee in the
filter basket.
• Machine was not turned on
or plugged in.
• Coffee grinds have been
tamped (compacted) too
firmly.
• Water reservoir not
positioned correctly.
• Add water.
• Use a slightly more coarse grind.
• Fill filter basket with less coffee.
• Plug the machine in at the power point
and turn on. And press POWER button on
the unit.
• Refill filter basket, and tamp less firmly.
• Pull up the reservoir, reinsert, and
gently place the reservoir down into the
machine, ensuring the bottom of the
reservoir is at the bottom of the machine.
You may need to do this a few times.
Coffee pours
through very
slowly. Over
Extraction.
• Coffee grind is too fine.
• Too much coffee in the
filter basket.
• Coffee tamped too firmly.
• Unit blocked by scale and
coffee oil build up.
• Use a slightly more coarse grind.
• Fill filter basket with less coffee.
• Tamp less firmly.
• Descale and Clean the machine. See
‘Steam Thermoblock Descaling’ and
‘Coffee Thermoblock Cleaning’ section.
Coffee tastes
burnt
• Type of coffee being used.
• Machine has not been
rinsed after descaling.
• The coffee is over
extracted.
• Experiment with different brands of
coffee.
• Run a reservoir full of water through the
machine before making another cup of
coffee.
• See ‘over extraction’ section above.