3-3
Chapter 3: Troubleshooting
Note: Not all BIOS can be fl ashed. Some cannot be fl ashed; it depends on
the modifi cations to the boot block code.
3. If you've followed the instructions above to troubleshoot your system, and still
cannot resolve the problem, then contact Supermicro's technical support and
provide them with the following information:
• Motherboard model and PCB revision number
• BIOS release date/version (this can be seen on the initial display when your
system fi rst boots up)
•System confi guration
An example of a Technical Support form is on our web site at
(http://www.
supermicro.com/support/contact.cfm).
4. Distributors: For immediate assistance, please have your account number ready
when placing a call to our technical support department. We can be reached
by e-mail at support@supermicro.com, by phone at: (408) 503-8000, option
2, or by fax at (408)503-8019.
3-3 Frequently Asked Questions
Question: What type of memory does my motherboard support?
Answer: The X7SBi supports up to 8 GB of unbuffered, ECC/Non-ECC, DDR2-
800/667, two-way interleaved or non-interleaved SDRAM. See Section 2-4 for
details on installing memory.
Question: How do I update my BIOS?
Answer: It is not recommended that you upgrade your BIOS if you are not expe-
riencing problems with your system. Updated BIOS fi les are located on our web
site at http://www.supermicro.com/techsupport/BIOS/bios.htm. Please check our
BIOS warning message and the information on how to update your BIOS on our
web site. Also, check the current BIOS revision and make sure it is newer than
your current BIOS before downloading. DDR2 your mainboard model and down-
load the BIOS fi le to your computer.
*Warning: Do not shut down or reset the system while updating BIOS
to prevent possible system boot failure!
Question: What's on the CD that came with my motherboard?
Answer: The supplied compact disc has quite a few drivers and programs that
will greatly enhance your system. We recommend that you review the CD and
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