15 16
Mist level is set too low
for the room size
1. Adjust to maximum
mist
2. Close door or windows
to reduce air ventilation,
or change to a smaller
room
Poor humidication
Air inlet is blocked
Humidier should be
placed on a hard at
surface, 2 feet above the
oor, 12 inches away
from the wall
Low indoor temperature
leads to liquefaction
Raise the roomtempera-
ture to 25°C / 77°F
Tap water may contain
too much minerals
Replace with ltered or
distilled water or use a
TaoTronics Demineraliza-
tion Cartridge
White dust appears or
the black coating on
the base akes off
Clean the unit
1. Clean the humidier as
instructed
2. Leave the empty and
opened water tank in
a cool place for 12
hours without the tank
cap attached
Strange Odor
Water is going down to
the water reservoir
This is normal while it is
working
Strange water noise
Unit works for too long
Power off and place in a
well-ventilated place for
10 minutes
Humidier is getting
too hot
This product is covered with TaoTronics product and labor warranty for 12
months from the date of its original purchase. You will be given a warranty
extension of 18 months if the product is registered on our website
(www.taotronics.com).
Any defective part will be, at the discretion of SUNVALLEYTEK INTERNATIONAL
INC. , repaired or replaced at no charge if the appliance has not been
tampered with and has been used according to these printed directions.
If any problems occur, please contact TaoTronics support (support@taotron-
ics.com) immediately to launch a warranty claim. Specify model number and
your Amazon order number. Our Consumer Service Representative will
respond within 1 business day, advise you how to correct the problem yourself,
or instruct you on how to return the defective unit back to us for repair or
replacement.
We can only provide after sales service for products that are sold by TaoTron-
ics or TaoTronics authorized retailers and distributors. If you have purchased
your unit from a different place, please contact your seller for return and
warranty issues.
PLEASE CONTACT US BEFORE RETURNING THIS PRODUCT TO THE STORE.
EMAIL TAOTRONICS CUSTOMER CARE FOR PROBLEMS AND QUESTIONS.
WE WILL RESPOND WITHIN 1 BUSINESS DAY.
WARRANTY
CONTACT / TAOTRONICS CUSTOMER CARE
E-mail: support@taotronics.com(US)
support.ca@taotronics.com(CA)
support.uk@taotronics.com(UK)
Tel: 1-888-456-8468 (Monday-Friday: 9:00 – 17:00 PST)
Website: www.taotronics.com
To Next Page
Loading...
Need help?
General
