18
Troubleshooting
Models 340/341/342
General Troubleshooting Guide
PROBLEM PROBABLE CAUSE REMEDY
1. No product is being dispensed with
the draw valve opened.
a. Improper mixing of product. a. Carefully follow the directions for
mixing the product.
b. There is a mix low condition. b. Add mix to the mix hopper.
c. The torque arm is not installed. c. Install the torque arm.
d. The torque rotor is bent or
improperly installed.
d. Replace the bent rotor or follow the
assembly procedures.
2. The product is too thin. a. Improper mixing of product. a. Carefully follow the directions for
mixing product.
b. Scraper blades are missing or
incorrectly installed.
b. Replace or install the scraper
blades correctly.
c. The consistency control knob
needs adjusting.
c. Adjust accordingly.
d. The torque rotor bound, leaving
the torque arm in the “COLD”
position. Therefore, the
compressor will not run. (Far Right)
d. Free the torque rotor.
3. The product is too stiff. a. The torque rotor bound, leaving
the torque arm in the “WARM”
position. Therefore, the
compressor continually runs. (Far
Left)
a. Free the torque rotor.
b. The torque arm is bent or is
missing.
b. Install or replace the torque arm.
c. The consistency control knob
needs adjusting.
c. Adjust accordingly.
d. Improper mixing of product. d. Carefully follow the directions for
mixing product.
e. There is insufficient product in the
freezing cylinder.
e. Keep the hopper full of mix.
4. The walls of the freezing cylinder
are scored.
a. Broken beater pins. a. Repair or replace the beater
assembly.
b. The gear unit is out of alignment. b. Align the gear unit.
c. The beater assembly is bent. c. Repair or replace the beater
assembly.
d. The front bearing is missing. d. Replace or install the front bearing.