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C801/C801R/F802/P802/C803/C803R/C804 Troubleshooting Guide
The following information is from the Wendy's Troubleshooting Guide (part no. 064274). The “Checklist Before
Calling the Taylor Company Call Center” indicates the symptoms and appropriate action to take. The “After Hours
Service Call Protocol” lists the questions to expect when calling 877-222-7010 after 10:00 pm Central Time and
on weekends.
Checklist Before Calling the Taylor Company Call Center
SYMPTOM CHECK ACTION TO TAKE
Raw, Undercooked or
Overcooked, Burned
Patties
a. Interference between platen or other object
(back splash, lane divider, release clips).
a. Install parts correctly to remove
obstructions.
b. Space between platen and grill surface to
appear equal all the way around platen.
b. If gap is visibly unequal, Call for Service.
c. Proper size patty (2 oz./4 oz.) placed under
correct platen.
c. Insure consistent use of the proper size
patties.
d. Patties spaced and positioned correctly to
insure full coverage by platen front, back
and sides.
d. Insure consistent, correct orientation and
placement of patties.
e. Meat temperature before laying patties
34°-40°F(1.1°C-4.4°C) as stored.
e. Only use meat stored within the proper
pre-cook temperature range.
f. Any residue or carbon build-up on grill
surface.
f. Water scrape more frequently.
g. Release sheet condition. g. Replace if worn or has pinholes.
h. Any residue or carbon build up on platen
surface behind sheet.
h. Insure daily cleaning procedures are
thoroughly and consistently followed.
i. Cook a full test run under adjustable and
corresponding fixed platen.
i. Compare same size patty from each platen.
If significantly different visually, Call for
Service.
j. From full test run take internal meat
temperatures following operations manual
procedures (insure thermometer is
accurate).
j. If temperatures 185°F - 200°F(85°C-
93°C), no grill adjustment to be made.
Escalate to supervisor. If temperature is
below 175°F(79°C), Call for Service.
Cook Cycle Won't Start
(timing bar does not
display)
Is display green with meat size displayed?
a. If yes, does display change to timing bar
when platen is closed?
a. Normal operation, no action required.
b. If no, or timing bar does not display. b. Press & Hold button five seconds. If normal
green display appears, close platen to start
cook cycle. If not, insure grill has preheated
for 30 minutes. Call for Service.
Platen Closed and Will
Not Open
a. Is there a timer being displayed? a. Let timing finish before proceeding.
b. Press & Hold button five seconds. b. If platen won't open, and Up Arrow is
displayed, large font text or small font text,
note which and Call for Service.
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