93 94
- Connection to any equipment not supplied or not recommended by
TCL Communication Ltd.
- Modification or repair performed by individuals not authorised by
TCL Communication Ltd. or its affiliates or your vendor.
- Modification, adjustment or alteration of software or hardware
performed by individuals not authorised by TCL Communication
Ltd.
- Inclement weather, lightning, fire, humidity, infiltration of liquids or
foods, chemical products, download of files, crash, high voltage,
corrosion, oxidation etc.
Your phone will not be repaired in case labels or serial numbers
(IMEI) have been removed or altered.
There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory warranty
provided by your country or jurisdiction.
In no event shall TCL Communication Ltd. or any of its affiliates be
liable for indirect, incidental or consequential damages of any nature
whatsoever, including but not limited to commercial or financial loss
or damage, loss of data or loss of image to the full extent those
damages can be disclaimed by law.
Some countries/states do not allow the exclusion or limitation
of indirect, incidental or consequential damages, or limitation of
the duration of implied warranties, so the preceding limitations or
exclusions may not apply to you.
14
Troubleshooting ...............
Before contacting the service center, here are some instructions to
help you troubleshoot your device:
• For optimal operation, fully charge the battery.
• To improve the phone’s performance, remove unnecessary files
or apps on your phone.
• Update your phone's software via Settings > System > System
Update.
• Reset your phone via Settings > System > Reset > Factory data
reset. Another method is to hold down the Power key and the
Volume up key at the same time when your phone is powered off.
Select Wipe data / factory reset > Factory data reset to reset.
All your phone data will be lost permanently. It is strongly advised
to fully back up your phone data before resetting.
and carry out the following checks:
My phone can't be switched on or is frozen
• When the phone can't be switched on, charge for at least 20
minutes to ensure the minimum battery power needed. Then
switch it on again.
• When the phone falls into a loop during power on animation and
the user interface can't be accessed, press and hold the Power
key to reset. This eliminates any abnormal OS booting issues
caused by third party applications.
• If neither method is effective, reset the phone by pressing the
Power key and the Volume up key at the same time, then select
Wipe data / factory reset > Factory data reset to reset.
My phone has not responded for several minutes
• If your phone doesn’t respond, turn off your phone by pressing and
holding the Power key until it turns off and then restart it again.
To Next Page
Loading...
Need help?
General
