Other
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Cannot operate the earphones.
• Try turning the power off and on. (l 14)
The left and right batteries deplete at different rates.
• There may be some difference between left and right due to signal and usage conditions.
Amazon Alexa is not responding.
• Make sure that the Amazon Alexa app is activated.
• Make sure that the voice assistant is set to Amazon Alexa.
• Make sure that data communication is enabled on the mobile device.
• Make sure that the device is paired with the Amazon Alexa app.
Cannot charge the unit.
• Is the USB charging cord connected firmly to the USB terminal of the computer? (l 12)
• Have the earphones been put into the charging cradle correctly? (
l 12)
• If the earphone LEDs do not light even after putting the earphones into the charging cradle, then there is no charge
remaining in the charging cradle battery. First charge the charging cradle.
• Make sure to charge in a room temperature between 10 oC and 35 oC (50 oF to 95 oF).
• Make sure the computer is turned on and is not on standby or sleep mode.
• Is the USB port you are currently using working properly? If your computer has other USB ports, unplug the connector
from its current port and plug it into one of the other ports.
• If the measures mentioned above are not applicable, unplug the USB charging cord and plug it in again.
• Is the unit already fully charged? The charging cradle LEDs will turn off immediately if the unit is fully charged.
• If the charging time and operating time get shorter, the batteries in the earphones and charging cradle may be getting
depleted. (Charging cycles for built-in batteries: about 500 times each)
The earphones or charging cradle get warm during charging.
• The earphones and charging cradle may get warm while charging, but this is normal.
The earphones do not turn on.
• After placing once into the charging cradle and the earphone LEDs light (red), take them out again.
The charging cradle LEDs do not light even when you open the charging cradle lid.
• There is no charge in the battery. Use the USB charging cord (supplied) to charge. (l 12)
• Take the earphones out of the charging cradle, and after unplugging the USB charging cord, close the lid and leave it
for 3 minutes. Then open the lid of the charging cradle and confirm that the power turns on.
General
Power supply and charging
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General
Weight and Dimensions
