Consumer information
1-5Introduction and consumer information
Consumer information
Reporting safety defects
United States
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA) in addition to
notifying Tesla Motors.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it
may order a recall and remedy campaign.
However, NHTSA cannot become involved in
individual complaints between you and
another party such as Tesla Motors.
To contact NHTSA, call the Auto Safety
Hotline toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go to
http://www.safercar.gov
; or write to:
Administrator, NHTSA
1200 New Jersey Avenue SE
Washington, DC 20590
You can also obtain other information about
motor vehicle safety from
http://www.safercar.gov
.
Canada
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform Transport Canada, in addition to
notifying Tesla Motors.
To contact Transport Canada, call their
toll-free number: 1-800-333-0510.
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