TGC MEGA2 - Troubleshooting

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Some malfunctions can be handled by user. But if the following remedial actions are not effective, please
call Towngas Customer Service Hotline at 2880 6988 .
Troubleshooting
Fault Cause Remedy
1. No ignition Spark electrode is wet. Dry the spark electrode with dry cloth.
Spark electrode has dirt. Clean the spark electrode.
Batteries are consumed. Change batteries.
Battery polarity is in wrong direction. Place batteries correctly.
2. No flame Gas meter valve and /or appliance gas
supply valve is turned off.
Open gas meter valve and/or appliance
gas supply valve completely.
Burner is blocked by aluminum disc. Remove aluminum disc.
Spark electrode has dirt. Clean spark electrode.
Control knob is not fully pressed and
turned to ignition position.
Fully press and turn the control knob
anti-clockwise to the ignition position.
3. Flame cannot be held
Flame failure safety sensor has dirt. Clean flame failure safety sensor.
4. Flame off when using Small flame is blown off by wind. Wait for 1 minute and restart ignition.
Cooking spillage blocks burner and
incurs abnormal combustion that
activates overheat protection device.
Allow appliance to cool down, clean and
dry burner caps and burner bodies.
Restart ignition.
3-hour automatic flame-off safety
device is activated .
Turn control knob to off position. If further
cooking is required, repeat ignition.
5. Yellow flame Burner has dirt. Wash burner caps and burner bodies in
warm water with detergent. Dry and
replace them properly. Restart ignition.
6. Unstable flame Deformation of burner. Contact Towngas Company for service.
Incorrect placement of burner. After cooling, replace burner caps and
burner bodies properly and restart
ignition.
7. Ignition sparks persist even
after releasing control knob
Design function of maintaining
maximum 10 seconds of sparks to
facilitate ignition.
Normal and no action required.
8. Abnormal noise when using Incorrect placement of burner. Turn off flame. Replace burner caps and
burner bodies correctly after appliance
cools down and restart ignition.
9. Pop sound when turning off
flame
Instant combustion of gas remained in
burner.
Normal phenomenon.