The Shade Store V2 APP - User Manual

THE SHADE STORE V2 APP (APPLE DEVICES)
SETUP INSTRUCTIONS
THE SHADE STORE APP & WIRELESS LINK
SETUP INSTRUCTIONS INCLUDED:
The Shade Store app allows you to control
your motorized window treatments with
your smartphone or tablet.
• Control individual and
multiple window treatments
• Control scenes
• Timer functionality
To control your motorized window treatments
with The Shade Store app, you must:
ABOUT THE APP:
GETTING STARTED:
• Download the free app from the Apple App Store.
• Purchase one or more Wireless Links
depending on size of your space.

Summary

Getting Started with The Shade Store App

Download the App from the Apple App Store

Essential first step to download the free app from the Apple App Store to control motorized window treatments.

Purchase Wireless Links

Hardware requirement: purchase one or more Wireless Links depending on the size of your space.

About The Shade Store App Features

Control Individual and Multiple Window Treatments

The app allows control over motorized window treatments via smartphone or tablet.

Control Scenes

Functionality within the app to control pre-set scenes for window treatments.

Timer Functionality

The app supports timer functionality for automated window treatment operation.

Wireless Link Hub Unpacking and Setup

Whats Included in the Box

List of components included with the Wireless Link Hub package.

Technical Specifications

Details on radio frequency, Wi-Fi connectivity, and power requirements for the hub.

Best Practices for Setup

Recommendations for optimal placement and network configuration for the Wireless Link Hub.

Hub Capabilities

Information on the maximum number of motors, locations, and rooms the hub can support.

Unpacking the Wireless Link Hub

Step-by-step guide for unboxing and physically preparing the Wireless Link Hub.

Setting Up The Shade Store App

Open and Navigate the App

Instructions to open the app and proceed to the sign-up screen by selecting CONTINUE.

Create a New Account

Steps to create a new user account by selecting SIGN UP and entering credentials.

Accessing an Existing Account

Option for users who already have an account to log in with their credentials.

Pairing the App and Wireless Link Hub

Initiate Hub Pairing Process

Start the process by selecting 'ADD NEW HUB' within the app's location settings.

Select Hub for Pairing

Choose the specific Wireless Link hub you wish to pair with the app.

Scan Hub QR Code for HomeKit

Scan the QR code on the hub for Apple HomeKit functionality.

Configure Hub Time Settings

Set the correct time zone and daylight savings settings for the hub's location.

Finalize Hub Setup

Complete the hub pairing process by selecting NEXT to finalize.

Pairing Additional Wireless Link Hubs

Access Main Menu

Navigate to settings by selecting the three-bar menu button on the Home screen.

Add Another Hub

Initiate the process to add an additional Wireless Link hub to the system.

Connect to New Hub

Select the option to connect to a newly added Wireless Link hub.

Grant Wi-Fi Network Access

Allow the hub to access your Wi-Fi network by selecting ALLOW.

Finalizing Additional Hub Configuration

Set Hub Time Zone and Daylight Savings

Configure the time zone and daylight savings settings for the additional hub.

Select Location Access

Choose the desired location access permissions for the app.

Finalize Setup Process

Proceed with the setup by selecting NEXT to finalize the configuration.

Complete Pairing

Finish the hub pairing process by selecting DONE in the top right corner.

Pairing Motors with the App

Access Devices Section

Navigate to the DEVICES section from the Home screen to add a motor.

Select Hub for Motor Pairing

Choose the Wireless Link hub to which the motor will be paired.

Select Motor Device Type

Choose the specific type of motor device you wish to pair.

Choose Motor Pairing Method

Select your preferred method for pairing the motor, either via remote or hub.

Pair Motor with Remote

Instructions for pairing a motor using its dedicated remote control.

Pair Motor with Hub

Instructions for pairing a motor directly through the Wireless Link hub.

Completing Motor Pairing Process

Wait for App Connection

Allow the app time to establish a connection with the motor during pairing.

Proceed After Successful Pairing

If pairing is successful, select NEXT to continue the setup.

Name Your Motor Device

Assign a specific name to the paired motor device for easy identification.

Save Device Information

The app will save the device information, which may take a moment.

Creating a New Location

Access Main Menu

Select the three-bar menu button on the Home screen to access main options.

Add New Location

Select the 'ADD NEW LOCATION' option to create a new geographical area.

Name and Confirm Location

Enter a name for the location and select OK, then DONE to confirm.

Toggle Between Locations

Switch between programmed locations using the location icon.

Optional Location Image Customization

Select Location for Image Change

Choose the specific location for which you want to change the image.

Change Location Image Option

Select the option to change the current image associated with the location.

Select Image from Library

Choose an image from your device's library to use for the location.

Grant Photo Access

Allow the app to access your photos to select a desired image.

Operating Shades via the App

Select Device to Operate

Choose the specific shade or device you want to control from the list.

Close the Shade

Use the down button or drag the shade illustration to the bottom to close it.

Open the Shade

Use the up button or drag the shade illustration to the top to open it.

Set Custom Shade Height

Drag the shade illustration to the desired point to set a custom height.

Creating and Operating Rooms

Access Rooms Section

Navigate to the ROOMS section on the Home screen to create a new room.

Name the Room

Enter a name for the room and select OK to confirm.

Assign Room Picture

Select an appropriate icon to represent the room you are creating.

Assign Devices to Room

Select the devices that should be associated with the newly created room.

Complete Room Setup

Finalize the room creation process by selecting DONE.

Operating Shades within a Room

Finalize Room Creation

The app will process and finalize the setup of your new room.

Select Room for Operation

Choose the specific room you wish to operate from the list of created rooms.

Control All Shades in Room

Choose to open, close, or move all shades in the selected room to 50%.

Creating Custom Scenes

Access Scenes Section

Navigate to the SCENES section on the Home screen and select ADD NEW SCENE.

Name Your Scene

Enter a desired name for the scene and select OK to confirm.

Assign Scene Picture

Select an icon to visually represent the scene you are creating.

Add Devices to Scene

Select UPDATE SCENE DEVICES to add specific devices to your scene.

Define Scene Actions

Specify actions for devices (Open, Close, Custom) within the scene.

Finalize Scene Creation

Complete the scene setup by selecting DONE.

Activating and Finalizing Scenes

Finalize Scene Creation

The app will process and finalize the setup of your new scene.

Complete Scene Setup

Select DONE again to confirm and complete the scene setup.

Activate Your Scene

Simply select GO to activate a previously created scene.

Programming Timers for Shades

Access Timers Section

Navigate to the TIMERS section on the Home screen and select ADD NEW TIMER.

Name Your Timer

Enter a name for the timer and select OK to confirm.

Assign Timer Icon

Select an appropriate icon to represent the timer you are creating.

Select Scene for Timer

Choose the scene you want to associate with the timer's activation.

Set Timer Activation Time

Specify the exact time you want the timer to activate.

Timer Setup and Management

Configure Sunrise;Sunset Timer

Set timers based on local sunrise/sunset instead of a specific time.

Schedule Timer Activation Days

Select the specific days of the week for the timer to be active.

Finalize Timer Setup

Complete the timer configuration by selecting DONE.

Activate Timer

Toggle the switch to green to activate a timer.

Pause All Timers

Tap 'PAUSE TIMERS' to temporarily stop all scheduled timer activations.

Reactivate All Timers

Tap 'RESUME TIMERS' to restart all paused timers.

Creating Favorites in the App

Access Favorites Section

Select FAVORITES on the Home screen to manage your favorite devices or scenes.

Choose Favorite Type

Select whether to favorite a DEVICE or a SCENE.

Select Item for Favorite

Choose your desired device or scene from the list to add to favorites.

View Favorites

Your added favorites will be displayed on the Favorites screen.

Adjusting Shade Movement Limits

Access Device Settings

From the Home screen, select DEVICES and then the specific device.

Enter Edit Mode

Select the EDIT option to access device settings for adjustments.

Select Position to Adjust

Choose whether to adjust the TOP POSITION or BOTTOM POSITION.

Confirm Position Adjustment

Select OK to confirm the intent to adjust the selected position limit.

Set New Shade Position

Move the shade to the desired position and press 'Set Top/Bottom Position'.

Configure Device Settings

The app will take a moment to configure the device with the new limits.

Finalize Limit Adjustment

Complete the limit adjustment process by selecting DONE.

Wireless Link Factory Reset Procedure

Press and Hold Reset Button

Press the 'R' reset button with a paper clip for 10 seconds.

Release Reset Button

After 10 seconds, release the reset button.

LED Status: Continuous Long Blinks

Indicates no Wi-Fi or active network connection.

LED Status: Solid; No Blinking

Indicates paired to Wi-Fi but no internet service.

LED Indication and Troubleshooting

LED Status: Continuous Blinks (Blue)

Indicates the device is ready to be paired (not connected to internet).

LED Status: Continuous Short Blinks (Blue)

Indicates the hub is communicating with app servers.

LED Status: Steady Blinks (Purple)

Indicates the device is receiving a firmware update.

LED Status: Solid; No Blinking (Blue)

Indicates the app is connected to the Wireless Link.

LED Status: Continuous Short Blinks (Red)

Indicates Wi-Fi connection has been lost.

LED Status: Long Blinks (Orange)

Indicates the reset button has been pressed.

LED Status: Solid 2 Seconds (Blue)

Indicates factory reset has started.

LED Status: 5 Second Blink (Green)

Indicates Apple Home is currently pairing with the app/hub.

LED Status: Off

Indicates the device is offline.

App Symbol and Status Identification

Motor Battery Level Icons

Visual indicators for the battery level of motors.

Signal Strength Icons

Icons representing the signal connection quality between hub and motor.

Motor Offline Status

Indicates when a motor is offline and shows last known values.

Troubleshooting Wireless Link Connectivity

Trouble Pairing Hub to WiFi Network

Steps to resolve issues when pairing the hub to the Wi-Fi network.

Trouble Pairing Shades to Hub

Steps to resolve issues when pairing shades after the hub is connected.

Hub Disconnected Due to Power Outage

Procedure to reconnect the hub after a power interruption.

Connecting to New Router or Changed Password

Steps to re-pair the hub when changing Wi-Fi network credentials.

Apple HomeKit Integration Troubleshooting

HomeKit Integration Requirement

Apple Home integration is a mandatory step for the Shade Store V2 app setup.

Manual QR Code Entry

Procedure to enter the HomeKit setup code manually if QR code is not recognized.

Enter Hubs 8-Digit Setup Code

Input the 8-digit code found on the hub's label to connect to HomeKit.

Verify Apple Home App Installation

Ensure the Apple Home app is installed on the device for setup.

Remove Hubs from Apple Home

Instructions to delete any duplicate Wireless Link hubs from the Apple Home app.

Check HomeKit Privacy Settings

Verify that HomeKit privacy settings are enabled for The Shade Store V2 app.

Overview

1. Function Description
2. Important Technical Specifications
3. Wireless Link Hub
4. App Compatibility
5. Usage Features
6. Getting Started
7. Unpacking the Wireless Link Hub
8. Setting Up the App (Account Creation/Login)
9. Pairing the App & Wireless Link Hub (Quick Start)
10. Pairing Additional Hubs
11. Pairing Motors
12. Creating a Location
13. Changing Location Image (Optional)
14. Operating Shades
15. Creating & Operating Rooms
16. Creating Scenes
17. Programming Timers
18. Adjusting Limits
19. Maintenance Features
20. Wireless Link Factory Reset
21. LED Indication & Troubleshooting
22. Trouble Pairing Hub to WiFi Network
23. Trouble Pairing Shades to Hub (After Hub Has Been Paired to WiFi)
24. Hub Disconnected from Wi-Fi Due to Power Outage
25. Connecting to a New Router / Changed Password on Existing Router
26. Apple HomeKit Troubleshooting

This document provides comprehensive setup and troubleshooting instructions for The Shade Store V2 App, designed for Apple devices, and its associated Wireless Link Hub.

Function Description

The Shade Store V2 App allows users to control motorized window treatments using a smartphone or tablet. It facilitates the management of individual or multiple window treatments, creation of scenes, and setting up timers for automated operation. The Wireless Link Hub acts as the bridge between the app and the motorized window treatments, enabling communication and control.

Important Technical Specifications

Wireless Link Hub:

• Radio Frequency Range: Approximately 100 feet (without obstructions).
• Radio Frequency: 433 MHz.
• Connectivity: Supports 2.4 GHz WiFi or Ethernet (CAT 5).
• Power: 5V DC.
• Usage: For indoor use only.
• Capabilities:
  • Motors per Hub: Up to 30.
  • Locations per Account: Up to 5.
  • Hubs per Location: Up to 5.
  • Rooms per Location: Up to 20.
  • Scenes per Location: Up to 20.
  • Timers per Location: Up to 20.

App Compatibility:

• Designed for Apple devices.

Usage Features

Getting Started:

1. Download App: Download "The Shade Store V2" app from the Apple App Store.
2. Purchase Wireless Links: Acquire one or more Wireless Links based on the size of your space.

Unpacking the Wireless Link Hub:

1. Unbox the Wireless Link hub.
2. Insert the larger USB end of the power cord into the outlet power plug.
3. Insert the smaller micro USB end of the power cord into the Wireless Link hub.
4. Place the hub in a central location in your home and plug it into an outlet. It may be necessary to try different locations to ensure it's within range of desired window treatments.

Setting Up the App (Account Creation/Login):

1. Open The Shade Store V2 app.
2. Select "CONTINUE" to proceed to the Sign Up screen.
3. Create a new account by selecting "SIGN UP," then enter an email address and password.
4. If you already have an account, enter your information and select "LOG IN."

Pairing the App & Wireless Link Hub (Quick Start):

1. On the Home screen, select "Hubs," then "ADD NEW HUB."
2. The app will search for new hubs. Once your hub appears (e.g., RA-Pulse-XXXXXXX), select it and press "NEXT."
3. To enable Apple HomeKit functionality, scan the QR Code located on the bottom of the hub.
4. Select "Done" at the top right of the screen.
5. Select the appropriate time zone and daylight savings setting for your hub's location, then select "NEXT."
6. Select "NEXT" to finalize setup.
7. Select "DONE" to go to the Location Settings screen.

Pairing Additional Hubs:

1. From the Home screen, select the three-bar menu button (=) at the top left.
2. Select "ADD NEW HUB."
3. Select "CONNECT TO NEW HUB." (Do not select "CONNECT TO SHARED HUB").
4. Select the hub you wish to pair and select "NEXT."
5. Select "ALLOW" to grant the hub access to your WiFi network.
6. Scan the QR Code on the bottom of the hub for Apple HomeKit functionality.
7. You will receive confirmation that Apple HomeKit functionality has been enabled.
8. Select "Done" at the top right of the screen.
9. Select desired location access (e.g., "Always Allow" for accurate sunrise/sunset times).
10. Select "NEXT" to finalize setup.
11. Select "DONE" to complete the pairing and return to the Home screen.

Pairing Motors:

1. On the Home screen, select "DEVICES," then the (+) icon.
2. From the list of available hubs, select the hub you want to pair the motor to.
3. In the Device Type list, select the device you want to pair (e.g., Roller, Drapery, Cellular, Wood Blind Tilt).
4. Ensure both the hub and the device are powered on, then select "NEXT."
5. Choose your preferred pairing method: "Pair with HUB" or "Pair with REMOTE."
   • Pair with REMOTE (Recommended): Select the desired channel on the remote (not channel 0). Remove the battery cover, press the upper left P2 button once (motor jogs), then press it a second time (motor jogs again, indicating pairing).
   • Pair with HUB: Press and hold the programming button on the motor head until the motor responds, then select "NEXT."
6. Wait for the app to connect.
7. If pairing is successful, select "NEXT." If it fails, move the hub closer to the product and retry.
8. Select "DEVICE NAME" to name your device, then "DONE" to complete setup. The device will appear on the Home screen under "Devices."

Creating a Location:

1. From the Home screen, select the three-bar menu button (=) at the top left.
2. Select "ADD NEW LOCATION."
3. Update the location name if desired (default is "My Home"), then select "OK" and "DONE."
4. To toggle between locations, select the location icon (❤) in the upper right corner.

Changing Location Image (Optional):

1. Select the Location you want to change the image for.
2. Select "CHANGE NEW IMAGE."
3. Choose to "Select Image from Library" or "Clear Image."
4. Select "OK" to allow the app access to your photos, then select the desired photo.

Operating Shades:

1. Select the device you want to operate.
2. To close the shade, select the down button () or drag the shade illustration to the bottom.
3. To open the shade, select the up button () or drag the shade illustration to the top.
4. To move the shade to a custom height, drag the shade illustration to the desired point.

Creating & Operating Rooms:

1. On the Home screen, select "ROOMS," then the (+) icon.
2. Select "ROOM NAME," enter a name, and select "OK."
3. Select "ROOM PICTURE" and choose an appropriate icon.
4. Select "ROOM DEVICES" to add devices to the room.
5. Select "DONE" to complete setup.
6. To operate a room, select it from the Home screen. Choose to "OPEN ALL," "CLOSE ALL," or move all shades to "50%."

Creating Scenes:

1. On the Home screen, select "SCENES," then "ADD NEW SCENE."
2. Select "SCENE NAME," enter a name, and select "OK."
3. Select "SCENE PICTURE" and choose an appropriate icon.
4. Select "UPDATE SCENE DEVICES" to add devices.
5. Select what you want the selected devices to do in the scene (Open, Close, Custom, Current Position).
6. Select "DONE."
7. Select "DONE" again to complete setup.
8. To activate a scene, simply select "GO."

Programming Timers:

1. On the Home screen, select "TIMERS," then "ADD NEW TIMER."
2. Select "TIMER NAME," enter a name, and select "OK."
3. Select "TIMER ICON" and choose an appropriate icon.
4. Select "TIMER SCENE" and choose the scene to associate with the timer.
5. Set the time for the timer to activate.
6. To use local sunrise/sunset, select the sun icon, then choose minutes before or after.
7. Select the days for the timer to activate, then "DONE."
8. To activate a timer, toggle the switch to green.
9. To pause all timers, tap "PAUSE TIMERS." To reactivate, tap "RESUME TIMERS."

Adjusting Limits:

1. On the Home screen, select "DEVICES," then the device you want to adjust limits on.
2. Select "EDIT."
3. Select "TOP POSITION" or "BOTTOM POSITION."
4. Select "OK" to confirm.
5. Adjust the shade to the desired position using the up/down buttons or by scrolling.
6. Once the desired position is reached, select "SET TOP/BOTTOM POSITION."
7. Select "DONE."

Maintenance Features

Wireless Link Factory Reset:

1. Press the reset button labeled "R" with a paper clip for 10 seconds. The LED will show long red blinks.
2. Release the button. The LED will show a solid red light, then blink blue to indicate pairing mode.

LED Indication & Troubleshooting:

• Blue LED (Continuous Blinks): Ready to be paired (not connected to the internet), default, or after factory reset.
• Blue LED (Short Blinks): Hub is communicating with App Servers.
• Purple LED (Steady Blinks): Receiving Firmware Update.
• Blue LED (Solid/No Blinking): App connected to Wireless Link.
• Red LED (Short Blinks): Wi-Fi connection has been lost (router may be off or service interrupted).
• Orange LED (Long Blinks): Reset button pressed.
• Blue LED (Solid 2 Seconds/No Blinking): Factory Reset has started (release reset button at any time).
• Green LED (5 Second Blink): Apple Home is currently pairing with App/Hub.
• LED is Off: Offline.

Trouble Pairing Hub to WiFi Network:

• Ensure the latest app version is installed.
• Confirm you are connecting the correct hub to the correct app (V1 for Wi-Fi Bridge, V2 for Wireless Link).
• Ensure you are connecting to a 2.4 GHz network. If only one network is broadcasting, confirm it's 2.4 GHz.
• Ensure your device (phone/tablet) is connected to the 2.4 GHz network during setup. If connected to both 2.4 GHz and 5 GHz, forget the 5 GHz network until setup is complete.
• Ensure the hub is within range of the router. Move it next to the router during setup if needed.
• Temporarily disconnect any Wi-Fi extenders/WAPs during setup. This also applies to mesh networks.
• Do not connect the Ethernet cable until after successful Wi-Fi pairing.
• Ensure the network is visible.
• Confirm an active internet connection on your device.
• Temporarily disable security settings on the Wi-Fi network if they prevent connection.
  • For IT Network Administrators: Bridge Mode must be on, Client Isolation off, Wireless Link uses TCP commands via port 1487, Static IP addresses are not used (MAC address can be used to reserve a static IP).

Trouble Pairing Shades to Hub (After Hub Has Been Paired to WiFi):

• Ensure the bridge is within range of the shade/motor (approx. 60ft).
• Ensure the hub is positioned on its base, not on its side.
• Move the hub to different outlets for best reception.
• Do not enclose the bridge in a cabinet or closet.
• Expose and angle the antenna on the motor towards the room.
• A TSS Repeater or additional Wireless Link hub may be needed for increased radio frequency coverage.

Hub Disconnected from Wi-Fi Due to Power Outage:

• Unplug the hub from the outlet and plug it back in. It will automatically reconnect.

Connecting to a New Router / Changed Password on Existing Router:

• Re-pair the hub to the Wi-Fi network using the setup instructions (factory reset is not required).

Apple HomeKit Troubleshooting:

• Apple Home integration is a required step and cannot be bypassed.
• Keep Apple Home open on the device during The Shade Store V2 app setup.
• If the app doesn't recognize the QR Code, select "ENTER CODE MANUALLY" and input the 8-digit code from the hub's label.
• Confirm Apple Home app is installed. If setup was attempted multiple times without it, delete all versions of the hub from Apple Home and retry.
  • To delete hubs from Apple Home: Open Apple Home > Click home icon > Scroll to "Hubs & Bridges" > Select hub(s) > "Remove Bridge from Home."
• If necessary, completely delete and reinstall the Apple Home app.
  • To properly delete Apple Home app: Settings > General > iPhone Storage > Home > "Delete App" (not "Offload App").
• Ensure Apple HomeKit Privacy Settings are toggled ON for The Shade Store V2.
  • To check/resolve: Settings > Search "HomeKit" > Toggle slider to green for The Shade Store V2 app.

The Shade Store V2 APP Specifications

General

Brand	The Shade Store
Model	V2 APP
Category	Switch
Language	English