Thermocold EC5 - Troubleshooting and Service

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12
www.thermocold.no
NORW
Troubleshooting and
service
Issue
Cause
Needs
Action
Poor cooling
Dust filter is clogged
Clean dust filter
To be corrected by customer
Ambient temperature is too high
Improve ventilation
To be corrected by customer
Condenser fan defect
Replace fan motor
To be corrected by service
partner or trained personnel.
Contact Thermocold or service
to purchase parts
Evaporator is clogged with ice
Manual removal
To be corrected by user
Lack of air barrier
Install air barrier
To be corrected by
customer/service partner.
Contact Thermocold or
No cooling
Compressor is not running
Check fuse
Contact Thermocold
or service partner
Thermostat set to Standby mode
Deactivate Standby mode
To be corrected by customer
Water pouring over
the front end of the
unit.
Drainpipe for condensed water is clogged
Poke up drainpipe for
condensed water with
a 35-cm length of wire
To be corrected by customer
Door has been left open
Close the door
To be corrected by customer
Magnetic seal of cold room door does not
seal against frame/wall
Adjust the door so that it
seals against frame or wall.
Use magnetic seal if necessary.
To be corrected by
customer/service partner.
Contact Thermocold or service
Sealing gasket around the cooling unit
is unsealed or worn out.
Ensure that the gasket seals all
around between the cooling
unit and the wall.
Change the gasket if necessary.
To be corrected by
customer/service partner.
Contact Thermocold or service
partner to purchase parts
Air leaks into cold room or
corner refrigerator.
In the event of high humidity, this occurs
more often.
Check that all seals in walls,
ceiling and floor are sealed.
Inspect the magnetic seal of
the door and sealing gasket
around the cooling unit.
Seal joints with silicone.
Replace sealing gasket and/or
magnetic seal if necessary.
To be corrected by
customer/service partner.
Contact Thermocold or service
partner to purchase parts
Water out of drainage
pipe
Door has been left open
Close the door
To be corrected by customer
Air leak into cold room or
corner refrigerator.
In the event of high humidity, this occurs
more often.
Check that all seals in walls,
ceiling and floor are sealed.
Inspect the magnetic seal of
the door and sealing gasket
around the cooling unit.
Seal joints with silicone.
Replace sealing gasket and/or
magnetic seal if necessary.
To be corrected by
customer/service partner.
Contact Thermocold or service
partner to purchase parts
Vibration or noise
The plastic edge of the cooling
unit is in contact with the wall of
the cold room
Loosen the cooling unit so that
the sealing gasket, rather than
the plastic edge of the cooling
unit, is in contact with the wall.
To be corrected by
customer/service partner
Evaporator or condenser fan
imbalanced
Replace fan motor
To be corrected by service
partner or trained personnel.
Contact Thermocold or service
to purchase parts
Condenser fan defect
Replace fan motor
To be corrected by service
partner or trained personnel.
Contact Thermocold or service
to purchase parts
For service needs, contact:
- Thermocold KFD AS service department Tel. +47 69 10 24 00
- Local service partner/dealer: See the Thermocold website www.thermocold.no
Have the serial number at hand. This can be found behind the dust filter drawer (point 2 under cleaning and
maintenance)