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Buyer’s rights
Guarantee
Thermocold guarantees that the product provided has the features and quality described in
brochures and other such materials. Small changes due to product changes may occur. The
warranty runs 2 years from when the product is delivered to the customer. It is important that the
customer follows the use and installation instructions closely. Even in normal use, the product will
be subject to wear, necessitating preventive maintenance and thus the replacement of disposable
components such as fans, starting equipment for the compressor, thermostats and lights. These
are components with variable lifespans depending on installation, use and maintenance. These
are not covered beyond the complaints period of 5 years, but by the warranty in accordance with
the Sale of Goods Act.
Consumer purchases:
These terms regulate the customer’s rights with regard to Thermocold as a supplier of new
products intended for use in private households. The supplier is obligated to correct errors or
flaws, provided the customer has the receipt.
Buyer’s rights:
The deadline for complaints is two years. When the product or parts of the product are
intended to last significantly longer, the deadline is five years. All complaints are subject to a
requirement that the defect was present at the time of delivery.
However, the customer will lose the right to raise a complaint if they do not complain within a
reasonable time frame after the flaw is discovered or should have been discovered.
In the event of flaws subject to sales legislation, Thermocold retains the right to repair the product
within the deadline in accordance with the Sale of Goods Act.
Trade purchases
Trade purchases are all purchases not made by consumers. If the product is located in cafés,
restaurants, street kitchens, hotels, motels, businesses with other commercial activities, or in
schools, institutions, dormitories, kindergartens, sports facilities, shared households and where
the customer fully or partially pays for the use of the product or in a rental situation, as well as if
the product is used to preserve a product the customer sells. The complaint period and
guarantee period will then be 1 year. This applies to any losses the flaw may cause due to, e.g.
operational losses, lost profits and other consequences involving financial losses. This limitation
to the supplier’s responsibility does not apply if the customer has been found grossly negligent. In
general, the terms and conditions for consumer purchases apply.
Thermocold makes reservations for potential printing errors and retains the right to change any
product specifications.
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