Thuraya XT-LITE - Troubleshooting Connectivity Problems; No Network Connection; Location and Position Errors; SIM Card Recognition Errors

8
Troubleshooting
Problem Solution
The XT-LITE cannot connect to the
network and ‘No Network’ is shown
on the screen.
● Try to update the SAT registration manually by going to
Menu
>
Network
>
SAT
registration
.
● Ensure the line of sight to the satellite is not obstructed by high buildings, trees, or mountains.
Location icon is ashing or the XT-
LITE shows ‘Position too old’.
● The XT-LITE’s location information is being updated. This is done automatically once the
phone is powered on.
● Ensure the line of sight to the satellite is not obstructed by high buildings, trees, or mountains.
The XT-LITE shows ‘Insert SIM’.
● Try to remove and reinsert the SIM card.
● Check if the SIM card is dirty or damaged.
● Entering a wrong PUK code may deactivate the SIM card.
● When using a different SIM card (other than a Thuraya SIM card) in the XT-LITE while
abroad, roaming service must be enabled (please contact your Service Provider to check if
roaming is active).