Tiger River Sumatran - Spa Water Maintenance Troubleshooting Guide

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FRESHWATER
®
III HIGH OUTPUT OZONE SYSTEM
The FreshWater III ozone system is practically maintenance-free because it is located within the spa’s equipment compartment. If bubbles are
appearing at the spa’s heater return but the smell of ozone is not noticeable (the water may also appear not as clear as usual) then the operation of
the ozone generator should be checked. Carefully open the equipment compartment door (remember to use care, as power is still connected to the
spa) and verify that the CD tube and its transformer are energized (a slight buzz will be emitted from the ozone generator housing). If a slight buzz
or hum is not audible, verify that the generator is completely plugged into the spa’s control box.
If the unit is plugged in and power is connected to the spa, then the fuse (for the ozone generator) should be checked.
WARNING: Contact your Tiger River
®
dealer if your spa requires troubleshooting beyond the scope of this manual. Freshwater III ozone
systems should only be serviced by a qualified technician.
WARRANTY NOTE: Cleaning of the ozone injector is not covered under the warranty. Refer to the Ozone section of this manual for instructions on
cleaning the ozone injector.
MISCELLANEOUS SERVICE INFORMATION
The control and high-limit thermostats are equipped with electronic sensors that are connected to the spa’s plumbing. Never cut or kink the wires
that connect the sensors to the thermostats within the control box.
The jet pump is equipped with a thermal overload cutoff switch that is designed to protect the pump from overheating. If the pump shuts itself off in a
new spa, it is usually the result of one or a combination of the following factors:
• Thermaloverload:Althoughmass-produced,notallthermaloverloadcutoffsareexactlythesame.Somearemoresensitivethanothers
and will shut the pump off at lower temperatures.
• Hightemperature:AllTigerRiverspamodelsareequippedwithajetpumpshroudthatventstheheatgeneratedbythepumpmotorto
the outside of the equipment compartment, and back into the spa water. If the vent is blocked by masonry, grass or debris, overheating of
the jet pump may occur. Once the pump motor has cooled sufficiently and any blockage has been removed from the vent opening, the jet
pump can be restarted.
• Friction:Sometimesthemovingpartsofanewpumparetightenoughtocauseheatbuild-upduetofriction.Afteranormalbreak-inperiod,
the pump will run cooler.
• Improperwiring:Ifthespaisconnectedwithanextensioncord,and/orthehousewiringisundersized,thepumpmaystarveforvoltageand
therefore may draw more amperage and generate excessive heat.
• Ifthepumpisshuttingdownduetoexcessiveheat,makesuretheequipmentcompartmenthasadequateventilation.Theairgapatthe
bottom must not be blocked. Should your jet pump continue to shut off after short periods of use, contact a qualified service technician.
ACTS INVALIDATING WARRANTY
The limited warranty is void if the Tiger River
®
spa has been subjected to alteration, misuse, or abuse, or if any repairs on the spa are attempted
by anyone other than an authorized representative of Watkins Manufacturing Corporation. Alteration is defined as any component or plumbing
change, electrical conversion, or the addition of any non-approved sanitation or water purification device, or heating system which contributes to
a component failure, unit failure or unsafe operating condition. Misuse and abuse shall include any operation of the spa other than in accordance
withWatkinsManufacturingCorporationprintedinstructions,oruseofthespainanapplicationforwhichitisnotdesigned;specifically:useofthe
spainanon-residentialapplication;damagecausedbyoperation*ofthespaatwatertemperaturesoutsidetherangeof35°Fand120°F;damage
causedbyadirty,cloggedorcalcifiedfiltercartridge;damagetothespasurfacecausedbytheuseoftri-chlorochlorine,BCDMH,chemicaltablets
inafloater,acid,oranyotherspachemicalsorspasurfacecleanerswhicharenotrecommendedbyWatkinsManufacturingCorporation;damage
causedbyallowingundissolvedspasanitizingchemicalstolieonthespasurface(nospasurfacematerialcanwithstandthiskindofabuse);
damagetocomponentsorspasurfacecausedbyimproperwaterchemistrymaintenance;anddamagetothespasurfacecausedbyleavingthe
spa uncovered while empty of water and in direct exposure to sunlight (this may cause solar heating distress in warm weather regions). These are
considered abuses and may invalidate this warranty.
Acts of nature, and damage caused by animals, rodents, and insects are considered abuses and are not covered under this warranty.
*Operation of the spa does not mean “use” of the spa! Watkins Manufacturing Corporation does not recommend using the spa if the water
temperature is above or below the spa’s control panel temperature range.
DISCLAIMERS
Watkins Manufacturing Corporation shall not be liable for loss of use of the Tiger River spa or other incidental or consequential costs, expenses
or damages, which may include but are not limited to, the removal of a permanent deck or other custom fixture. Any implied warranty shall have a
duration equal to the duration of the applicable warranty stated above. Under no circumstances shall Watkins Manufacturing Corporation or any of
its representatives be held liable for injury to any person or damage to any property, however arising.
WATKINS CUSTOMER SERVICE
If you have any questions about any aspect of your Tiger River spa set-up, operation or maintenance that have not been answered by this manual,
consult your Tiger River dealer.
Watkins Manufacturing Corporation can be reached at: 800-999-4688 (Extension 8432), Monday through Friday, 8 a.m. to 5 p.m. Pacific Standard
Time (PST), or e-mail custsvc@watkinsmfg.com.
Service Information