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TROUBLESHOOTING
Should you experience any problem whatsoever, do not hesitate to contact your authorized Tiger River
®
dealer. Here are some tips to help you to
diagnose and rectify some more common sources of trouble yourself, if you choose to do so.
GENERAL OPERATION TROUBLESHOOTING GUIDE
Problem Probable causes Solutions
Entire spa is inoperative
• Powerfailure
• GFCItripped
• Heaterhigh-limitthermostattripped
• Spalockactivated
• Checkpowersource
• ResetGFCI;callforserviceifitwillnotreset
• Disconnectpowerforatleastthirtysecondstoresetheaterhighlimit.Ifit
will not reset, check for clogged filters. If tripping continues, call for service.
• Deactivatespalock
Spadoesnotheat;jets
and light operate (Ready,
and Power indicators are
blinking)
• Integratedpressureswitchopen
• Circulationpumpthermalcut-offtripped
• Checkforcloggedfilters.Integratedpressureswitchwillresetwhenthe
flow of water through the heater has been restored. Call for service if the
heater trips frequently.
• Checkforcloggedfiltersorairlocksinplumbing.Disconnectpowertothe
spa, allow circulation pump to cool. Circulation pump thermal cut-off will
reset when pump has cooled and power is reapplied. Call for service if
circulation pump thermal cut-off trips frequently.
Jets weak or surging
• Spawaterleveltoolow
• Filtersclogged
• ComfortControl
®
lever closed
• Addwater
• Cleanfilters
• OpenComfortControllever
Light inoperative
• Spalockactivated
• Lightwiringorassemblyisfaulty
• Deactivatespalock
• Replacelightassembly
Power indicator blinking
(Entire spa inoperative)
• Heaterhigh-limitthermostattripped • Disconnectpowerforatleastthirtysecondstoresetheaterhighlimit.Ifit
will not reset, check for clogged filters. If tripping continues, call for service.
Ready indicator blinking
• Temperaturesensorproblem • Disconnectpowerforatleastthirtyseconds.Ifblinkingcontinues,callfor
service.
SPA WATER MAINTENANCE TROUBLESHOOTING GUIDE
Problem Probable causes Solutions
Cloudy Water
• Dirtyfilters
• Excessiveoils/organicmatter
• Impropersanitization
• Suspendedparticles/organicmatter
• Overusedoroldwater
• Cleanfilters
• Shockspawithsanitizer
• Addsanitizer
• AdjustpHand/oralkalinitytorecommendedrange
• Runjetpump(s)andcleanfilters
• Drainandrefillthespa
Water Odor
• Excessiveorganicsinwater
• Impropersanitization
• LowpH
• Shockspawithsanitizer
• Addsanitizer
• AdjustpHtorecommendedrange
Chlorine Odor
• Chloramineleveltoohigh
• LowpH
• Shockspawithsanitizer
• AdjustpHtorecommendedrange
Musty Odor
• Bacteriaoralgaegrowth • Shockspawithsanitizer–ifproblemisvisibleorpersistent,drain,clean
and refill the spa
Organic buildup / scum ring
around spa
• Build-upofoilsanddirt • Wipeoffscumwithcleanrag–ifsevere,drainthespa,useaspa
surface and tile cleaner to remove the scum, and refill the spa
Algae Growth
• HighpH
• Lowsanitizerlevel
• ShockspawithsanitizerandadjustpH
• Shockspawithsanitizerandmaintainsanitizerlevel
Eye Irritation
• LowpH
• Lowsanitizerlevel
• AdjustpH
• Shockspawithsanitizerandmaintainsanitizerlevel
Skin Irritation / Rash
• Unsanitarywater
• Freechlorinelevelabove5ppm
• Shockspawithsanitizerandmaintainsanitizerlevel
• Allowfreechlorineleveltodropbelow5ppmbeforespause
Stains
• Totalalkalinityand/orpHtoolow
• Highironorcopperinsourcewater
• Adjusttotalalkalinityand/orpH
• Useametaldepositinhibitor
Scale
• Highcalciumcontentinwater–total
alkalinity and pH too high
• AdjusttotalalkalinityandpH–ifscalerequiresremoval,drainthespa,
scrub off the scale, refill the spa and balance the water
Service Information