Tiger River Sumatran - Troubleshooting Guides

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TROUBLESHOOTING
Should you experience any problem whatsoever, do not hesitate to contact your authorized Tiger River
®
dealer. Here are some tips to help you to
diagnose and rectify some more common sources of trouble yourself, if you choose to do so.
GENERAL OPERATION TROUBLESHOOTING GUIDE
Problem Probable causes Solutions
Entire spa is inoperative
• Powerfailure
• GFCItripped
• Heaterhigh-limitthermostattripped
• Spalockactivated
• Checkpowersource
• ResetGFCI;callforserviceifitwillnotreset
• Disconnectpowerforatleastthirtysecondstoresetheaterhighlimit.Ifit
will not reset, check for clogged filters. If tripping continues, call for service.
• Deactivatespalock
Spadoesnotheat;jets
and light operate (Ready,
and Power indicators are
blinking)
• Integratedpressureswitchopen
• Circulationpumpthermalcut-offtripped
• Checkforcloggedfilters.Integratedpressureswitchwillresetwhenthe
flow of water through the heater has been restored. Call for service if the
heater trips frequently.
• Checkforcloggedfiltersorairlocksinplumbing.Disconnectpowertothe
spa, allow circulation pump to cool. Circulation pump thermal cut-off will
reset when pump has cooled and power is reapplied. Call for service if
circulation pump thermal cut-off trips frequently.
Jets weak or surging
• Spawaterleveltoolow
• Filtersclogged
• ComfortControl
®
lever closed
• Addwater
• Cleanfilters
• OpenComfortControllever
Light inoperative
• Spalockactivated
• Lightwiringorassemblyisfaulty
• Deactivatespalock
• Replacelightassembly
Power indicator blinking
(Entire spa inoperative)
• Heaterhigh-limitthermostattripped • Disconnectpowerforatleastthirtysecondstoresetheaterhighlimit.Ifit
will not reset, check for clogged filters. If tripping continues, call for service.
Ready indicator blinking
• Temperaturesensorproblem • Disconnectpowerforatleastthirtyseconds.Ifblinkingcontinues,callfor
service.
SPA WATER MAINTENANCE TROUBLESHOOTING GUIDE
Problem Probable causes Solutions
Cloudy Water
• Dirtyfilters
• Excessiveoils/organicmatter
• Impropersanitization
• Suspendedparticles/organicmatter
• Overusedoroldwater
• Cleanfilters
• Shockspawithsanitizer
• Addsanitizer
• AdjustpHand/oralkalinitytorecommendedrange
• Runjetpump(s)andcleanfilters
• Drainandrefillthespa
Water Odor
• Excessiveorganicsinwater
• Impropersanitization
• LowpH
• Shockspawithsanitizer
• Addsanitizer
• AdjustpHtorecommendedrange
Chlorine Odor
• Chloramineleveltoohigh
• LowpH
• Shockspawithsanitizer
• AdjustpHtorecommendedrange
Musty Odor
• Bacteriaoralgaegrowth • Shockspawithsanitizer–ifproblemisvisibleorpersistent,drain,clean
and refill the spa
Organic buildup / scum ring
around spa
• Build-upofoilsanddirt • Wipeoffscumwithcleanrag–ifsevere,drainthespa,useaspa
surface and tile cleaner to remove the scum, and refill the spa
Algae Growth
• HighpH
• Lowsanitizerlevel
• ShockspawithsanitizerandadjustpH
• Shockspawithsanitizerandmaintainsanitizerlevel
Eye Irritation
• LowpH
• Lowsanitizerlevel
• AdjustpH
• Shockspawithsanitizerandmaintainsanitizerlevel
Skin Irritation / Rash
• Unsanitarywater
• Freechlorinelevelabove5ppm
• Shockspawithsanitizerandmaintainsanitizerlevel
• Allowfreechlorineleveltodropbelow5ppmbeforespause
Stains
• Totalalkalinityand/orpHtoolow
• Highironorcopperinsourcewater
• Adjusttotalalkalinityand/orpH
• Useametaldepositinhibitor
Scale
• Highcalciumcontentinwater–total
alkalinity and pH too high
• AdjusttotalalkalinityandpH–ifscalerequiresremoval,drainthespa,
scrub off the scale, refill the spa and balance the water
Service Information