41
40
English
16
Troubleshooting
Check the following before requesting repair service.
Symptom Check point Action
Reference
page
The rice or other foods are not
cooked at all.
Is the power plug properly connected
to an outlet?
Insert the power plug fully into an
outlet.
15
Rice was not cooked completely by
the preset time.
Does the display show the correct
present time?
Set the correct present time.
42
Check “The cooking time is excessively long” under “If Rice Does Not Cook
Properly” and take the necessary action.
36
The Timer function cannot be set. Does the display show the correct
present time?
Set the correct present time.
42
Is “0:00” blinking on the display? Set the present time.
Was the “Synchro-Cooking”,
“Quick”, “Sweet•Mixed”, or “Slow
Cook•Steam” menu selected?
The Timer function is not available
under those menus.
19
Was an unacceptable time set? Set a time that is acceptable under
the Timer function.
The display is blurred. Are there any grains of burned rice
or any other remaining grains of rice
adhering to gaskets or the brim of
the inner pot?
Completely remove all remaining
rice.
14,
30-35
Is the outer surface of the inner pot
wet?
Wipe with a dry cloth.
Reheating is disabled. An alarm (3 beeps) will sound if you
press the [Start] key.
The rice is cold. Rice of below
approximately 55ºC cannot be
reheated.
20
Is the Keep Warm lamp off? Press the [KeepWarm/Cancel] key
and check that the Keep Warm lamp
lights up. Then, press the [Start] key
again.
22
Sounds can be heard during
cooking, reheating, steaming, or
while the Keep Warm function is on.
Do you hear a clicking sound? That is the sound of the
microcomputer controller.
It is not a malfunction.
10
Do you hear a sound like scraping
metal?
This is the sound of metal
contracting and rubbing together
due to heat. It is not a malfunction.
Do you hear a sound like boiling
water?
(Only during cooking or steaming)
It is not a malfunction.
10
Do you hear a completely different
sound from the above?
Contact the place of purchase.
–
An alarm (3 beeps) sounds when the
Timer function is set.
An alarm will sound if you do not operate the rice cooker within about 30
seconds after pressing the [Timer] key. Continue setting the Timer function.
19
Water or rice has gotten inside the
rice cooker unit.
Water or rice inside the rice cooker unit may cause problems. Contact the
place of purchase.
–
When setting the present time,
pressing the [Hour] or [Min] key does
not access the time setting mode.
The time cannot be set during cooking, when the Keep Warm function is
on, when the Timer function is in use, or during reheating. 42
The elapsed Keep Warm time blinks
on the display when the [Hour] key
is pressed while the Keep Warm
function is on.
Was the Keep Warm function used
continuously for more than 12
hours?
The elapsed Keep Warm time will
blink on the display when the Keep
Warm function has been on for more
than 12 hours.
21
Was the Keep Warm function used
continuously for more than 6 hours
under the “Slow Cook•Steam”
menu?
The elapsed Keep Warm time will
blink on the display when the Keep
Warm function has been on for more
than 6 hours.
26
The present time, preset timer
settings, and elapsed Keep Warm
time are lost when the power plug is
disconnected.
Does “0:00” blink on the display
when the power plug is connected
again?
The lithium battery has run out.
Contact the place of purchase.
10
Symptom Check point Action
Reference
page
Nothing happens when a key is
pressed.
Is the power plug properly connected
to an outlet?
Insert the power plug fully into an
outlet.
15
Is the Keep Warm lamp on? Press the [KeepWarm/Cancel] key
to turn off the Keep Warm function,
then try the operation again.
15
The lid will not close, or it opens
during cooking.
Are there any grains of rice adhering
to the upper casing, lid gasket, or
around the hook button?
Completely remove all remaining
rice.
14,
31-34
There is a smell of plastic. Suchsmellsmayoccurwhenthericecookerisrstused,buttheyshould
go away over time as the rice cooker gets used.
–
There are stripes or waves on plastic
parts.
Such stripes and waves are produced when the resin is being molded.
They do not affect the performance of the rice cooker.
–
Food adheres to the inner lid during
concurrent cooking.
When cooking with ingredients that expand during heating, such as eggs
and the like, some of that may adhere to the inner lid. If it is bothersome,
reduce the amount of the ingredients.
23
If these indications appear
Display Action
Reference
page
“Err” appears on the display and a long-
lasting or continuous beeping alarm
sounds.
If the rice cooker still does not respond, there is problem with the unit
itself. Disconnect the power plug and contact the place of purchase.
–
Plastic parts
Plastic parts that come into contact with heat or steam will deteriorate over time. In this case, contact the
place of purchase.
To Next Page
Loading...
Need help?
General
