17
Troubleshooting
Check the following before requesting repair service. If the problem persists, contact the store where the rice cooker was purchased.
Symptom
Check point Action
See
page
When
cooking
rice
There's no
response even
when I press
the key.
Is the Keep Warm lamp on?
Press
Cancel
to cancel Keep
Warm and proceed with
operations.
17
When I press
Start
, an alert
sounds and it is
not possible to
cook rice.
Is the inner pan correctly
inserted?
Insert the inner pan
correctly.
17
Is the inner pan damaged,
scratched or cracked?
Purchase a new inner pan
at the store where you
purchased your rice cooker.
Is the heat element on the
inner pan damaged?
When
cooking
rice
using
the
timer
When I press
Timer
, an alert
sounds and it is
not possible to
cook rice.
Have you selected Quick,
Mixed Rice, Bean Rice, Sweet
Rice, Soup, Stew, Steam, or
Clean Care? (Timer cannot be
used with these options.)
Select an option with which
the timer can be used.
26
Is 0:00 flashing on the display?
Set the clock to the current
time and then set the timer.
41
When I press
Start
, an alert
sounds and it is
not possible to
cook rice.
Is the timer set to an invalid
time? (The valid times for
using the timer with each menu
option are preset.)
Set a valid time for the timer.
27
Is the clock set to the current
time?
Set the current time and then
set the timer.
41
The rice was
not cooked at
the time set for
the timer.
Did you press
Start
?
If you don’t press
Start
, the
timer will not activate.
27
Is the clock set to the current
time?
Set the current time and then
set the timer.
41
When
soaking
rice
using
the
timer
When I press
Timer
, an alert
sounds and it is
not possible to
cook rice.
Have you selected Quick,
Mixed Rice, Bean Rice, Sweet
Rice, Soup, Stew, Steam, or
Clean Care? (Timer cannot be
used with these options.)
Select an option with which
the timer can be used.
29
Is 0:00 flashing on the display?
Set the clock to the current
time and then set the timer.
41
The rice does
not start
cooking after
the elapsed
time set using
the timer.
Did you press
Start
?
If you don’t press
Start
, the
timer will not activate.
30
Symptom
Check point Action
See
page
During
cooking
rice
The cooking time
is too long.
Did you make a mistake in the
amount of rice, ingredients,
mixed grains or water?
Measure ingredients
correctly, and add the
correct amount of water.
15・16
21・32・53
Is rice or other material stuck to
the rim or outside of the inner
pan, the sensor, or the gaskets?
Remove the rice or other
material.
15・
42・43
Is the inner pan damaged,
scratched or cracked?
Purchase a new inner pan
at the store where you
purchased your rice cooker.
Did you select the wrong menu option? (Cooking times differ for
each menu option.)
18 - 21
Was there a power failure?
53
When it is operating,
the noise the rice
cooker makes gets
louder and softer.
Depending on the controls used during cooking, the noise of the
fan may change, but this is not a malfunction.
Steam leaks from
places other
than the steam
exhaust.
Is rice or other material stuck to
the rim or outside of the inner
pan, the sensor, or the gaskets?
Remove the rice or other
material.
17・
42・43
Is the inner pan damaged,
scratched or cracked?
Purchase a new inner pan
at the store where you
purchased your rice cooker.
Are the inner lid and steam
cap correctly attached?
Attach them correctly.
43 -45
Is the lid completely closed?
Close the lid completely.
17
Is the steam basket inserted
correctly?
Insert the steam basket
correctly.
36
The rice cooker
boils ove
r.
Did you make a mistake in the
amount of rice, ingredients,
mixed grains or water?
Measure ingredients
correctly, and add the
correct amount of water.
15・16
21・32・53
Did you rinse the rice thoroughly?
(except for rinse-free rice)
Rinse the rice thoroughly.
15
Is rice or other material stuck to
the rim or outside of the inner
pan, the sensor, or the gaskets?
Remove the rice or other
material.
15・
42・43
Did you select the wrong
menu option?
Select the correct menu option
for the rice you want to cook.
18 - 21・
31・32
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