US UK
527 Park Ave. 21 Armstrong Way
San Fernando, CA 91340 Southall, UB2 4SD England
Tel: +1 818.899.8818 Tel: +44 (0)20.8574.9700
Fax: +1 818.899.8813 Fax: +44 (0)20.8574.9701
tmb-info@tmb.com tmb-info@tmb.com
www.tmb.com www.tmb.com
RETURN PROCEDURE
Please send returned merchandise prepaid and in the original packing. Freight call tags will not be issued
for shipping the product to TMB, but TMB will pay the freight for return to the customer. Clearly label
package with a Return Merchandise Authorization Number (RMA #). Products returned without an RMA #
will delay service. Please contact TMB and request an RMA # prior to shipping the unit. Be prepared to
provide the model number, serial number, and a brief description of the cause for the return. Be sure to
properly pack the unit; any shipping damage resulting from inadequate packaging is the customer’s
responsibility. TMB reserves the right to use its own discretion to repair or replace product(s). Proper UPS
packing or double-boxing will better ensure product integrity when shipped.
Note: If you are given an RMA #, please include the following information on a piece of paper inside
the box:
1) Your name
2) Your address
3) Your phone number
4) The RMA #
5) A brief description of the symptoms
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