MAGLINK LX
User Manual | Revisions
Rev. 09,
– April 2016
Page 25 of 28
9
S
UPPORT
If you need direct assistance from a Start Italiana S.r.l. technician’s the best solution is to connect the
console to the Internet. Configure the router assigning console private IP address to a public IP address of
the company, thus opening port 22 for console access and port 80 for web access. In this case the console
can then be viewed directly by Start Italiana S.r.l. staff.
An alternative is to use third-party programs (for example, Team Viewer 7 that can be downloaded from
our website under the heading Assistance/Support) to allow a connection between remote computer (the
console must be connected to the computer to which Start Italiana S.r.l. will connect remotely).
In the case no Internet access is available the user can provide Start Italiana S.r.l. with console data to
debug on.
The following table shows the necessary procedure steps for the provision of such data:
Step Description
1
Provide a USB device with at least 50 MB of free space available
ATTENTION: The USB device must be formatted according to FAT32
2 Connect the USB device to a PC
3 Create a folder on the USB device named "lx-support" (All in lower case)
4 Connect the USB device to the console
5 Press the "INFO" button and access the relevant page
6
Wait until the "Export Log" appears on the screen and then press it (The files are copied to
your device in the console)
7
Perform a compression of the "lx-support" folder and send the ZIP file by e-mail to
support@startitaliana.it
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