WARRANTY CONDITIONS
1. If there is a fault caused by the production, the manufacturer will repair or replace the defective product in its sole discretion.
2. The warranty period is two (2) years and starts from the date of delivery of the product to consumers.
3. All products, including all sub-parts, covered by our warranty.
4. The maximum repair time is one (1) month and starts from the products’ arrival date to SMS factory.
5. Within the warranty period, both in material and workmanship, as well as in case of manufacturing defects, products will be
repaired without any charge under any name (labor costs, or the cost of replaced parts).
6. During the warranty period, provided that the products will be exchanged free of charge if the fault is sourced by production.
7. Damages caused by the using of the product contrary to the points listed in the operating instructions are excluded from warranty
coverage.
8. If there are complaints about the product please contact customer relations manager firstly.
9. For return or repair-maintenance of products send them to the factory to the customer relations department.
10. If products come to the factory, it doesn’t mean acceptance of return and received by officers. Returns accepted, with the
approval of the examination will be only after the relevant department managers.
11. Consult to General Directorate of Consumer and Competition Protection of the Ministry Industry and Commerce of Turkey about
the issues may arise with warranty certificate.
EXCLUSIONS OF WARRANTY (USAGE DEFECTS)
1. Malfunctions occurring after the expiration of the statutory warranty,
2. The faults caused by improper use of the product by the user, (improper using to the instruction manual),
3. Any relevant malfunctions caused by other equipment in use,
4. Changes and damages not caused by the product manufacturer; for example, the case of the opening of the product by not
authorized workshops,
5. All failures depend on the system (electricity, air, etc),
6. Failures depend on the intervention of unauthorized service,
7. Products with damaged or destroyed warranty label,
8. In case of damage to outer surface of the product,
9. The faults in the caused by falling, hit, etc,
10. Faults occurred on dusty, damp, extreme heat or cold environments,
11. Faults caused by natural disasters such as flood, fire, earthquake, lightning, etc,
12. Faults caused by electrostatic discharge (ESD) damage.
SMS-TORK Endüstriyel Otomasyon Ürünleri San. Tic. Ltd. Şti.
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valve & automation
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