A
The programme is currently being broadcast with
an English soundtrack only.
Why is the soundtrack in English when a
different audio language has been selected?
Q
33
Questions and Answers continued
A
Good performance of text depends on a good
strong broadcast signal. This normally requires a
roof or loft aerial. If the text is unreadable or garbled,
check the aerial. Go to the main index page of the text
service and look for the User Guide. This will explain the
basic operation of text in some detail. If further
information is needed on how to use text see the
text section.
Why are there problems with analogue text?
Q
A
The Clock phase may need adjustment. Select
PC Setting from the SET UP menu, highlight
Clock phase and adjust until the picture clears.
Why are there horizontal stripes and/or blurred
images on the screen when in PC mode?
Q
A
Check the Speaker option in the Sound menu is
set to Off.
Why is there no sound from my connected
sound equipment?
Q
A
The Sampling clock may need adjustment. Select
PC Setting from the SET UP menu, highlight
Sampling clock and adjust until the lines clear.
Why are there vertical stripes on the screen
when in PC mode?
Q
A
The digital programme being viewed is not
broadcasting digital text. Try another digital
programme.
Why is there no digital text service?
Q
A
The channel has been selected in Channel List.
See Digital Settings pages.
Why is the digital channel locked?
Q
A
Favourite Mode has been set to On
(see Favourite Mode section), set the feature to
Off or change channels by using the numbers buttons.
Why can only certain digital channels be
viewed?
Q
A
Menu Lock has been enabled. See Parental
Settings page.
Why are some of the menus locked?
Q
A
Use the Master PIN code of 1276, then change to
a number of your choice. Ensure that no-one else
can use the Master PIN by removing the Owner’s Manual.
What can be done if the PIN number has been
forgotten?
Q
A
Analogue mode is selected. Press ATV/DTV to
select .
Why is the DTV main menu unavailable?
Q
A
Subtitles are not currently being transmitted by the
broadcaster.
Why when digital subtitles have been selected
are they not showing on screen?
Q
A
Your subscription needs upgrading. Contact your
service provider.
Why are some of the digital channels
unavailable?
Q
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