Toshiba Canvio Home - Password Recovery and Mobile App Support; Customer Support and Specifications

Copyright © 2013 Toshiba
Service and support
48
I forgot my username and/or password
To reset a username or password, you can modify the username or password using the Manage Users feature. See “Change a
user's password and grant the user administrator rights” on page 33.
To reset an administrator’s username and password, reset the CANVIO HOME device. See “Reset your CANVIO HOME” on
page 47.
I don’t know if my version of Android™ OS is supported for the mobile app
If your device is not supported for use with CANVIO HOME, a message appears.
I cannot open the music, video, photo, or file feature
1 Reboot your computer, tablet, or smartphone.
2 Verify that the CANVIO HOME software is installed on the device.
3 Log back into the CANVIO HOME application.
4 Select the music, video, photo, or files icon to open the digital media or files.
If your issue is not listed here:
Please check the Frequently Asked Questions at http://www.toshibastorage.com/canviohome, or contact Toshiba’s customer
support center. See “Customer support center” on page 48.
Customer support center
Toshiba's customer support center is available 24 hours a day and seven days a week.
Please have your serial number ready. The serial number (S/N) is located on the barcode label on the bottom of the CANVIO
HOME.
v Calling within the United States: (855) 800-4686
v Calling from outside the United States: (949) 583-3305
Contact
Toshiba America Information Systems, Inc.
9740 Irvine Boulevard
Irvine, CA 92618
(949) 583-3000
Specifications
Product specifications subject to change without notice.
Physical dimensions
Height = 160mm = 6.3"
Length = 191mm = 7.5"
Width (foot) = 79mm = 3.1"
Width (body) = 55mm = 2.2"
Weight < 1400g = 3.1 lbs.