1 TROUBLESHOOTING FOR THE HARDWARE
12 Messages Displayed on the Touch Panel
READY (HOLE PUNCH
DUST BIN IS FULL)
Hole punch dust bin is full of
paper punchings.
Remove the paper punchings.
P.76 “Cleaning the Hole Punch Dust
Bin”
READY (FINISHER FULL) The receiving tray of the
finisher is full of paper.
Remove the paper from the receiving tray
of the finisher.
READY (INNER TRAY FULL) The exit tray of the equipment
is full of paper.
Remove the paper from the exit tray of the
equipment.
Cannot copy
Check DEPARTMENT
COUNTER
The number of originals to be
scanned has exceeded the
limit specified with the
department code during
scanning.
Ask your administrator for details of setting
the limit for the number of copies.
Add paper No paper is left in a drawer or
on the bypass tray.
Set paper in the drawer or on the bypass
tray. The touch panel indicates which
drawer (or the bypass tray) has no paper.
To set paper, refer to the Copying Guide.
Call for service The equipment requires
adjusting by a service
technician.
Contact your service representative with
the error code displayed on the right side of
the touch panel.
Never attempt to repair, disassemble or
modify the equipment by yourself.
You could cause a fire or get an electric
shock.
Always contact your service representative
for maintenance or repair of the internal
parts of the equipment.
Examine stapler in the Saddle
Stitch unit
Staple jam has occurred in the
stapler of the saddle stitch
unit.
Remove the jammed staples.
P.58 “Staple jam in the Saddle Stitch
unit”
Check staple cartridge in the
Saddle Stitch unit
No staples are left in the
stapler of the saddle stitch
unit.
Refill the staples.
P.71 “Refilling Saddle Stitch unit
staples”
Check staple cartridge No staples are left in the
stapler of the finisher.
Refill the staples.
P.67 “Refilling With Staples”
Examine Stapler Staple jam has occurred in the
stapler of the finisher.
Remove the jammed staples.
P.52 “Clearing a Staple Jam”
Saving energy - press START
button.
The equipment has entered
into the energy saving mode
since it has not been used for
a certain time.
Press any of the [START], [COPY],
[e-FILING], [SCAN], [PRINT], [FAX] and
[ENERGY SAVER] buttons to clear the
energy saving mode.
CHANGE DRAWER TO
CORRECT PAPER SIZE
No paper suitable for the
original is set.
Place the suitable size paper for the
original in the drawer.
The size of the original is not
detected correctly because
the original is sent from the
Reversing Automatic
Document Feeder (optional)
at a skew.
Replace the original while aligning the side
guides of the Reversing Automatic
Document Feeder to its width so that it will
be placed straight.
Time for periodic maintenance The equipment requires
inspection and maintenance
by a service technician.
Contact your service representative for
maintenance.
Message Problem Description Corrective Action
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