Toshiba e-STUDIO 307

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1.TROUBLESHOOTING FOR THE HARDWARE

Messages Displayed on the Touch Panel 15

1 TROUBLESHOOTING FOR THE HARDWARE

Error Codes

The error codes indicating the status of the equipment may appear on the touch panel. You can find the

listings of these error codes in Chapter 7.

 P.122 “Error Codes”

Main Page

Default Chapter1
- Troubleshooting Guide1
- How to Read this Manual3
- Symbols in this Manual3
- Table of Contents5
Chapter 1 TROUBLESHOOTING for the HARDWARE11
When this Screen Is Displayed11
Messages Displayed on the Touch Panel13
Clearing a Paper Misfeed18
- Locating a Paper Misfeed18
- Clearing a Paper Misfeed19
- Paper Misfeed in the Reversing Automatic Document Feeder (Optional) (Lower)20
- Paper Misfeed in the Reversing Automatic Document Feeder (Optional) (Upper)21
- Paper Misfeed in the Drawer Feeding Portion22
- Paper Misfeed in the Large Capacity Feeder (Optional)23
- Paper Misfeed in the Paper Feed Pedestal (Optional)23
- Paper Misfeed in the Drawers24
- Paper Misfeed in the Drawer of the Large Capacity Feeder (Optional)24
- Paper Misfeed in the Bypass Tray25
- Paper Misfeed in the Automatic Duplexing Unit26
- Paper Misfeed on the Paper Transport Path27
- Paper Misfeed in the Fuser Unit28
- Paper Misfeed in the Job Separator and the Offset Tray (both Optional)30
- Paper Misfeed in the Bridge Kit (Optional)31
- Paper Misfeed in the Finisher MJ-1107 and the Hole Punch Unit MJ-6104 (both Optional)31
- Paper Misfeed in the Saddle Stitch Finisher MJ-1108 and the Hole Punch Unit MJ-6104 (both Optional)35
- Paper Misfeed in the Saddle Stitch Unit of the Saddle Stitch Finisher MJ-1108 (Optional)39
- Paper Misfeed in the Inner Finisher MJ-1032N and the Hole Punch Unit MJ-6007 (both Optional)43
- Paper Misfeed in the Saddle Stitch Finisher MJ-1033 and the Hole Punch Unit MJ-6008 (both Optional)46
- Paper Misfeed in the Saddle Stitch Unit of the Saddle Stitch Finisher MJ-1033 (Optional)48
- Clearing Paper Misfeeds Caused by a Wrong Paper Size Setting49
- Misfeed When Printing from the Fax52
Clearing a Staple Jam54
- Staple Jam in the Finisher54
- Staple Jam in the Saddle Stitch Unit60
Replacing a Toner Cartridge63
- Replacing a "Near Empty" Toner Cartridge67
Refilling with Staples69
- Refilling Finisher Staples69
- Refilling Saddle Stitch Unit Staples73
Cleaning the Charger77
Cleaning the Hole Punch Dust bin78
- Hole Punch Unit MJ-610478
- Hole Punch Unit MJ-600778
- Hole Punch Unit MJ-600880
Removal and Installation of the Exit Support Tray81
Chapter 2 TROUBLESHOOTING for COPYING83
Copying Problems84
Chapter 3 TROUBLESHOOTING for PRINTING88
Print Job Problems88
- Clearing Print Job Errors88
- Cannot Remember the Document Password for a Private Print Job89
- Printing a Document Including Many Graphics Takes Time89
Printer Driver Problems90
- Cannot Print (Port Setting Problems)90
- Cannot Print (SNMP Community Name Problems)90
- Command Line Options Not Processed90
- Retrieval of Printer Configuration Failed91
- Cannot Change Settings on the [Device Settings] Tab91
Network Connection Problems92
- Cannot Print with the Equipment (Network Connection Problems)92
- Cannot Print with SMB Print92
- Cannot Print Properly with Appletalk Print93
Client Problems94
- Checking the Client Status94
Hardware Problems95
- Print Jobs Not Output95
Chapter 4 Troubleshooting for Scanning97
Scanning Problems98
- Cannot E-Mail My Scans98
- Cannot Find the Data Saved in the Shared Folder98
- Cannot Perform Scanning from a PC with Office 201398
Chapter 5 TROUBLESHOOTING for E-Filing100
E-Filing Web Utility Problems100
- E-Filing Web Utility Terminates the Session100
- Numerous Sub Windows Repeatedly Appear100
- Displaying the Items in the Contents Frame Takes a Long Time100
- Error Messages101
Chapter 6 TROUBLESHOOTING for NETWORK CONNECTIONS104
Locating the Equipment in the Network104
- Cannot Locate the Equipment in the Network104
- Cannot Locate the Equipment with Local Discovery106
- Equipment Does Not Respond to Ping Command108
LDAP Search and Authentication Problems109
- Network Shutdown Occurs or Touch Panel Disabled after LDAP Search109
- LDAP Authentication Takes a Long Time109
Printing Problems (Network Related)110
- SMB Print in a Windows Operating System Environment110
- Raw TCP or LPR Print in a Windows Operating System Environment111
- IPP Print in a Windows Operating System Environment111
- Novell Print in a Netware Environment112
- Macintosh Environment113
- Unix/Linux Environment113
- Setup Needs to Copy Windows Nt Files114
Network Fax (N/W-Fax) Driver Problems114
- N/W-Fax Driver Installation Error Messages114
- N/W-Fax Driver General Errors115
- Fax Transmission Cannot be Performed with a Cover Sheet116
Client Software Authentication Problems117
- Cannot Log in Using Client Software117
- Printing Can be Made Even with Incorrect User Name and Password117
Chapter 7 CHECKING the EQUIPMENT STATUS with Topaccess120
Hardware Status Icons on Topaccess [Device] Tab120
Error Messages122
Error Codes124
- Error Codes on Print Jobs124
- Error Codes on Transmission and Reception125
- Error Codes on Scan Jobs128
Chapter 8 WHEN SOMETHING IS WRONG with the EQUIPMENT138
When You Think Something Is Wrong with the Equipment138
- General Operations138
- Originals and Paper139
Regular Maintenance141
Index143

Toshiba e-STUDIO 307 - Page 17

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