Troubleshooting Overview 45
SMB/Point&Print Printing in a Windows Operating System Environment:
No Check... Yes No For Instruction, Go To...
1 Are the IP Address proper-
ties correctly set?
Next Step
Ø
Ö
Setup the IP address correctly.
2 Is the Microsoft Computer
Name (Device Name)
unique?
Next Step
Ø
Ö
Setup the device name correctly.
3 Is the Workgroup name
valid and correctly entered?
Next Step
Ø
Ö
Setup the workgroup correctly.
4 Is the WINS server address
correctly set?
Next Step
Ø
Ö
Setup the WINS server address
correctly, or enter “0.0.0.0” for the
WINS server address to disable
the WINS service.
5 If the client computers are
located in different seg-
ments, is the WINS service
correctly provided?
Next Step
Ø
Ö
Setup the WINS server and
enable it on this equipment to
allow users access from different
segment.
6 Can you see this equipment
in Windows Network Neigh-
borhood?
Next Step
Ø
Ö
Refer to following section to trou-
bleshoot the condition.
P.60 “Cannot See This Equip-
ment”
7 Were the proper printer driv-
ers installed?
Next Step
Ø
Ö
See the Printing Guide to install
proper printer drivers.
8 Is the driver’s port name
valid?
Next Step
Ø
Ö
See the Printing Guide to config-
ure proper port.
9 Can you print to this equip-
ment?
End Ö
Refer to following section to trou-
bleshoot the condition.
P.61 “Cannot Print To This
Equipment”
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