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e-STUDIO 3530c
Troubleshooting Guide
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Toshiba e-STUDIO 3530c - Page 52
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1 TROUBLESHOOTING FOR THE HARDW
ARE
50 Replacing a Toner Cartridge
3
Press [REPLACE TONER CARTRIDGE].
4
T
o replace a toner cartridge, press [YES]. T
o cancel, press [NO].
5
Press the button for the color you intend to repla
ce.
51
53
Table of Contents
Main Page
Default Chapter
1
Troubleshooting Guide
1
Preface
3
Chapter 1 TROUBLESHOOTING for the HARDWARE
5
Table of Contents
5
Messages Displayed on the Touch Panel
10
Error Codes
12
Clearing a Paper Jam
13
Locating a Paper Jam
13
Clearing a Paper Jam
14
Paper Jam in the Reversing Automatic Document Feeder (Optional)
15
Paper Jam in the Drawer Feeding Portion
17
Paper Jam in the Large Capacity Feeder (Optional)
18
Paper Jam in the Paper Feed Pedestal (Optional)
18
Paper Jam in the Bypass Tray
19
Paper Jam in the Automatic Duplexing Unit
19
Paper Jam in the Jam Releasing Cover
20
Paper Jam in the Fuser Unit
21
Paper Jam in the Bridge Unit (Optional)
23
Paper Jam in the Finisher MJ-1101 and the Hole Punch Unit MJ-6101 (both Optional)
24
Paper Jam in the Saddle Stitch Finisher MJ-1030 and the Hole Punch Unit MJ-6004 (both Optional)
28
Paper Jam in the Saddle Stitch Unit (Optional)
30
Paper Jam in the Hanging Finisher MJ-1031 (Optional)
32
Clearing a Paper Jam Caused by a Wrong Paper Size Setting
33
Clearing a Staple Jam
40
Staple Jam in the Finisher
40
Staple Jam in the Saddle Stitch Unit
45
Replacing a Toner Cartridge
48
Replacing a "Near Empty" Toner Cartridge
51
Replacing the Waste Toner Box
54
Refilling with Staples
56
Refilling Finisher Staples
56
Refilling Saddle Stitch Unit Staples
61
Cleaning the Slit Glass and Main Charger
64
Cleaning the Slit Glasses
64
Cleaning the Main Chargers
66
Cleaning the Hole Punch Dust bin
67
Hole Punch Unit MJ-6101 / MJ-6004
67
Chapter 2 TROUBLESHOOTING for COPYING
69
Copying Problems
70
Chapter 3 TROUBLESHOOTING for PRINTING
74
Print Job Problems
74
Clearing Print Job Errors
74
Cannot Remember the Document Password for a Private Print Job
76
Printer Driver Problems
77
Cannot Print (Port Setting Problems)
77
Command Line Options Not Processed
77
Retrieval of Printer Configuration Failed
77
Cannot Print a Job as Expected Using PS3 Printer Driver
78
Cannot Change Settings on the [Fonts] Tab and the [Configuration] Tab
78
Network Connection Problems
79
Cannot Print with the Equipment (Network Connection Problems)
79
Cannot Print with SMB Print
79
Cannot Print Properly with Appletalk Print
79
Client Problems
80
Checking the Client Status
80
Hardware Problems
81
Startup Page Not Printed
81
Print Jobs Not Output
81
Chapter 4 TROUBLESHOOTING for SCANNING
83
Scanning Problems
84
Cannot E-Mail My Scans
84
Cannot Find the Data Saved in the Shared Folder
84
Chapter 5 TROUBLESHOOTING for E-Filing
86
E-Filing Web Utility Problems
86
E-Filing Web Utility Terminates the Session
86
Numerous Sub Windows Repeatedly Appear
86
Displaying the Items in the Contents Frame Takes a Long Time
86
Error Messages
87
Chapter 6 TROUBLESHOOTING for NETWORK CONNECTIONS
90
Locating the Equipment in the Network
90
Cannot Locate the Equipment in the Network
90
Cannot Locate the Equipment with Local Discovery
91
Equipment Does Not Respond to Ping Command
92
LDAP Search and Authentication Problems
93
Network Shutdown Occurs or Touch Panel Disabled after LDAP Search
93
LDAP Authentication Takes a Long Time
93
Printing Problems (Network Related)
94
SMB Print and Point&Print in a Windows Operating System Environment
94
Raw TCP or LPR Print in a Windows Operating System Environment
94
IPP Print in a Windows Operating System Environment
95
Novell Print in a Netware Environment
95
Macintosh Environment
96
UNIX Environment
96
Network Fax (N/W-Fax) Driver Problems
97
Cannot Send a Fax Document with N/W-Fax Driver
97
Could Not Connect to the MFP Device" Message Appears
97
Chapter 7 CHECKING the EQUIPMENT STATUS with Topaccess
100
Hardware Status Icons on Topaccess [Device] Tab
100
Error Messages
102
Error Codes
106
Error Codes on Print Jobs
106
Error Codes on Transmission and Reception
107
Error Codes on Scan Jobs
110
Chapter 8 WHEN SOMETHING IS WRONG with the EQUIPMENT
116
When You Think Something Is Wrong with the Equipment
116
General Operations
116
Originals and Paper
117
Daily Care for the Equipment
118
Index
119
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