Toshiba e-STUDIO 457 - Troubleshooting Guide Manual

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MULTIFUNCTIONAL DIGITAL SYSTEMS

Troubleshooting Guide

Table of Contents

Default Chapter1
- Troubleshooting Guide1
- How to Read this Manual3
- Symbols in this Manual3
- Table of Contents5
Chapter 1 TROUBLESHOOTING for the HARDWARE11
When this Screen Is Displayed11
Messages Displayed on the Touch Panel13
Clearing a Paper Misfeed18
- Locating a Paper Misfeed18
- Clearing a Paper Misfeed19
- Paper Misfeed in the Reversing Automatic Document Feeder (Optional) (Lower)20
- Paper Misfeed in the Reversing Automatic Document Feeder (Optional) (Upper)21
- Paper Misfeed in the Drawer Feeding Portion22
- Paper Misfeed in the Large Capacity Feeder (Optional)23
- Paper Misfeed in the Paper Feed Pedestal (Optional)23
- Paper Misfeed in the Drawers24
- Paper Misfeed in the Drawer of the Large Capacity Feeder (Optional)24
- Paper Misfeed in the Bypass Tray25
- Paper Misfeed in the Automatic Duplexing Unit26
- Paper Misfeed on the Paper Transport Path27
- Paper Misfeed in the Fuser Unit28
- Paper Misfeed in the Job Separator and the Offset Tray (both Optional)30
- Paper Misfeed in the Bridge Kit (Optional)31
- Paper Misfeed in the Finisher MJ-1107 and the Hole Punch Unit MJ-6104 (both Optional)31
- Paper Misfeed in the Saddle Stitch Finisher MJ-1108 and the Hole Punch Unit MJ-6104 (both Optional)35
- Paper Misfeed in the Saddle Stitch Unit of the Saddle Stitch Finisher MJ-1108 (Optional)39
- Paper Misfeed in the Inner Finisher MJ-1032N and the Hole Punch Unit MJ-6007 (both Optional)43
- Paper Misfeed in the Saddle Stitch Finisher MJ-1033 and the Hole Punch Unit MJ-6008 (both Optional)46
- Paper Misfeed in the Saddle Stitch Unit of the Saddle Stitch Finisher MJ-1033 (Optional)48
- Clearing Paper Misfeeds Caused by a Wrong Paper Size Setting49
- Misfeed When Printing from the Fax52
Clearing a Staple Jam54
- Staple Jam in the Finisher54
- Staple Jam in the Saddle Stitch Unit60
Replacing a Toner Cartridge63
- Replacing a "Near Empty" Toner Cartridge67
Refilling with Staples69
- Refilling Finisher Staples69
- Refilling Saddle Stitch Unit Staples73
Cleaning the Charger77
Cleaning the Hole Punch Dust bin78
- Hole Punch Unit MJ-610478
- Hole Punch Unit MJ-600778
- Hole Punch Unit MJ-600880
Removal and Installation of the Exit Support Tray81
Chapter 2 TROUBLESHOOTING for COPYING83
Copying Problems84
Chapter 3 TROUBLESHOOTING for PRINTING88
Print Job Problems88
- Clearing Print Job Errors88
- Cannot Remember the Document Password for a Private Print Job89
- Printing a Document Including Many Graphics Takes Time89
Printer Driver Problems90
- Cannot Print (Port Setting Problems)90
- Cannot Print (SNMP Community Name Problems)90
- Command Line Options Not Processed90
- Retrieval of Printer Configuration Failed91
- Cannot Change Settings on the [Device Settings] Tab91
Network Connection Problems92
- Cannot Print with the Equipment (Network Connection Problems)92
- Cannot Print with SMB Print92
- Cannot Print Properly with Appletalk Print93
Client Problems94
- Checking the Client Status94
Hardware Problems95
- Print Jobs Not Output95
Chapter 4 Troubleshooting for Scanning97
Scanning Problems98
- Cannot E-Mail My Scans98
- Cannot Find the Data Saved in the Shared Folder98
- Cannot Perform Scanning from a PC with Office 201398
Chapter 5 TROUBLESHOOTING for E-Filing100
E-Filing Web Utility Problems100
- E-Filing Web Utility Terminates the Session100
- Numerous Sub Windows Repeatedly Appear100
- Displaying the Items in the Contents Frame Takes a Long Time100
- Error Messages101
Chapter 6 TROUBLESHOOTING for NETWORK CONNECTIONS104
Locating the Equipment in the Network104
- Cannot Locate the Equipment in the Network104
- Cannot Locate the Equipment with Local Discovery106
- Equipment Does Not Respond to Ping Command108
LDAP Search and Authentication Problems109
- Network Shutdown Occurs or Touch Panel Disabled after LDAP Search109
- LDAP Authentication Takes a Long Time109
Printing Problems (Network Related)110
- SMB Print in a Windows Operating System Environment110
- Raw TCP or LPR Print in a Windows Operating System Environment111
- IPP Print in a Windows Operating System Environment111
- Novell Print in a Netware Environment112
- Macintosh Environment113
- Unix/Linux Environment113
- Setup Needs to Copy Windows Nt Files114
Network Fax (N/W-Fax) Driver Problems114
- N/W-Fax Driver Installation Error Messages114
- N/W-Fax Driver General Errors115
- Fax Transmission Cannot be Performed with a Cover Sheet116
Client Software Authentication Problems117
- Cannot Log in Using Client Software117
- Printing Can be Made Even with Incorrect User Name and Password117
Chapter 7 CHECKING the EQUIPMENT STATUS with Topaccess120
Hardware Status Icons on Topaccess [Device] Tab120
Error Messages122
Error Codes124
- Error Codes on Print Jobs124
- Error Codes on Transmission and Reception125
- Error Codes on Scan Jobs128
Chapter 8 WHEN SOMETHING IS WRONG with the EQUIPMENT138
When You Think Something Is Wrong with the Equipment138
- General Operations138
- Originals and Paper139
Regular Maintenance141
Index143

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