6.TROUBLESHOOTING FOR NETWORK
CONNECTIONS
This chapter describes how to troubleshoot the problems on network connections.
Locating the Equipment in the Network.............................................................................102
Cannot locate the equipment in the network......................................................................................................102
Cannot locate the equipment with Local Discovery............................................................................................104
Equipment does not respond to ping command.................................................................................................106
LDAP Search and Authentication Problems......................................................................107
Network shutdown occurs or touch panel disabled after LDAP search..............................................................107
LDAP authentication takes a long time...............................................................................................................107
Printing Problems (Network Related).................................................................................108
SMB print in a Windows operating system environment....................................................................................108
Raw TCP or LPR print in a Windows operating system environment ................................................................109
IPP print in a Windows operating system environment ......................................................................................109
Novell print in a NetWare environment...............................................................................................................110
Macintosh environment ......................................................................................................................................111
UNIX/Linux environment ....................................................................................................................................111
Network Fax (N/W-Fax) Driver Problems ........................................................................... 112
N/W-Fax Driver Installation Error Messages ......................................................................................................112
N/W-Fax Driver General Errors..........................................................................................................................113
Client Software Authentication Problems.......................................................................... 115
Cannot log in using client software.....................................................................................................................115
Printing can be made even with incorrect user name and password .................................................................115
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