6.TROUBLESHOOTING FOR NETWORK CONNECTIONS
Printing Problems (Network Related) 103
6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
Macintosh environment
UNIX/Linux environment
No
.
Check... Yes No Corrective Action
1 Is AppleTalk enabled on the
equipment?
Next
Step
Ø
Ö
Enable AppleTalk.
2 Are the IP address properties correctly
set?
Next
Step
Ø
Ö
Set up the IP address correctly.
3 Is the equipment available in the
Chooser when you click the LaserWriter
8 printer icon?
Next
Step
Ø
Ö
Make sure that the AppleTalk zone is
supported by the Macintosh client.
4 Can you access any other network
device from the Macintosh computer?
Next
Step
Ø
Ö
Refer to your Macintosh networking
documentation or contact Macintosh
technical support.
5 Can another Macintosh computer on
the network print to the equipment? If
so, compare the settings to determine
which need to be changed to support
print from this machine.
End Ö
Refer to your Macintosh networking
documentation or contact Macintosh
technical support.
No
.
Check... Yes No Corrective Action
1 Are the IP address properties correctly
set?
Next
Step
Ø
Ö
Set up the IP address correctly.
2 Is the LPR/LPD print correctly set? Next
Step
Ø
Ö
Set up the LPD print service correctly.
3 Did you successfully install the UNIX/
Linux filters?
Next
Step
Ø
Ö
Refer to the Software Installation
Guide to install UNIX/Linux filters.
4 Did you successfully create and set up
a print queue?
Next
Step
Ø
Ö
Refer to the Software Installation
Guide to configure the print queue.
5 Can you print to the equipment using
LPD as the root?
Next
Step
Ø
Ö
Set up UNIX/Linux access for the
equipment to enable other users to print
from the Bourne shell. Refer to your
UNIX/Linux documentation for more
information.
6 Can you ping the equipment from your
computer?
Next
Step
Ø
Ö
Try a remote ping from another server.
If you can reach the equipment from
that server, check for conflicts between
the equipment and your current network
segment.
7 Is the LP Daemon functioning? Next
Step
Ø
Ö
Reload Daemon or restart the system.
8 Can you print to the equipment? End Ö Contact your service representative.
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