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3.TROUBLESHOOTING FOR PRINTING

Network Connection Problems 83

3 TROUBLESHOOTING FOR PRINTING

 Cannot print properly with AppleTalk print

Problem Description

y Text will be printed as striped lines for an email message.

y Some text is not printed in a document.

y When a web browser is used, the web page is not printed in spite of the print job being sent to the

equipment.

Corrective Action

If the errors above occur with AppleTalk print, use LPR print instead.

Default Chapter1
- Troubleshooting Guide1
Preface3
- Table of Contents5
- Contents5
Chapter 1 Troubleshooting for the Hardware9
When this Screen Is Displayed10
Messages Displayed on the Touch Panel12
Clearing a Paper Misfeed17
- Locating a Paper Misfeed17
- Clearing a Paper Misfeed18
- Paper Misfeed in the Reversing Automatic Document Feeder (Lower)19
- Paper Misfeed in the Reversing Automatic Document Feeder (Upper)20
- Paper Misfeed in the Drawer Feeding Portion21
- Paper Misfeed in the Large Capacity Feeder22
- Paper Misfeed in the Paper Feed Pedestal22
- Paper Misfeed in the Drawer23
- Paper Misfeed in the Drawer of the Large Capacity Feeder23
- Paper Misfeed in the Bypass Tray24
- Paper Misfeed in the Automatic Duplexing Unit25
- Paper Misfeed on the Paper Transport Path26
- Paper Misfeed in the Fuser Unit26
- Paper Misfeed in the Bridge Kit28
- Paper Misfeed in the Finisher and the Hole Punch Unit28
- Paper Misfeed in the Saddle Stitch Finisher and the Hole Punch Unit32
- Paper Misfeed in the Saddle Stitch Unit of the Saddle Stitch Finisher35
- Paper Misfeed in the Inner Finisher and the Hole Punch Unit40
- Clearing Paper Misfeeds Caused by a Wrong Paper Size Setting43
- Misfeed When Printing from the Fax46
Clearing a Staple Jam48
- Staple Jam in the Finisher48
- Staple Jam in the Saddle Stitch Unit52
Replacing a Toner Cartridge54
- Replacing a "Near Empty" Toner Cartridge57
Replacing the Waste Toner Box61
Refilling with Staples63
- Refilling Finisher Staples63
- Refilling Saddle Stitch Unit Staples66
Cleaning the Main Chargers and LED Print Heads69
Cleaning the Hole Punch Dust bin72
- Finisher / Saddle Stitch Finisher Hole Punch Unit72
- Inner Finisher Hole Punch Unit72
When Printed Sheets Overflow from the Exit Tray74
Chapter 2 TROUBLESHOOTING for COPYING75
Copying Problems76
Chapter 3 Troubleshooting for Printing79
Print Job Problems80
- Clearing Print Job Errors80
- Cannot Remember the Document Password for a Private Print Job81
- Printing a Document Including Many Graphics Takes Time81
Printer Driver Problems82
- Cannot Print (Port Setting Problems)82
- Cannot Print (SNMP Community Name Problems)82
- Command Line Options Not Processed82
- Retrieval of Printer Configuration Failed83
- Cannot Change Settings on the [Device Settings] Tab83
Network Connection Problems84
- Cannot Print with the Equipment (Network Connection Problems)84
- Cannot Print with SMB Print84
- Cannot Print Properly with Appletalk Print85
Client Problems86
- Checking the Client Status86
Hardware Problems87
- Print Jobs Not Output87
Chapter 4 Troubleshooting for Scanning89
Scanning Problems90
- Cannot E-Mail My Scans90
- Cannot Find the Data Saved in the Shared Folder90
- Cannot Perform Scanning from a PC with Office 201390
Chapter 5 Troubleshooting for E-Filing91
E-Filing Web Utility Problems92
- E-Filing Web Utility Terminates the Session92
- Numerous Sub Windows Repeatedly Appear92
- Displaying the Items in the Contents Frame Takes a Long Time92
- Error Messages93
Chapter 6 TROUBLESHOOTING for NETWORK CONNECTIONS96
Locating the Equipment in the Network96
- Cannot Locate the Equipment in the Network96
- Cannot Locate the Equipment with Local Discovery98
- Equipment Does Not Respond to Ping Command100
LDAP Search and Authentication Problems101
- Network Shutdown Occurs or Touch Panel Disabled after LDAP Search101
- LDAP Authentication Takes a Long Time101
Printing Problems (Network Related)102
- SMB Print in a Windows Operating System Environment102
- Raw TCP or LPR Print in a Windows Operating System Environment103
- IPP Print in a Windows Operating System Environment103
- Novell Print in a Netware Environment104
- Macintosh Environment105
- Unix/Linux Environment105
Network Fax (N/W-Fax) Driver Problems106
- N/W-Fax Driver Installation Error Messages106
- N/W-Fax Driver General Errors107
Client Software Authentication Problems108
- Cannot Log in Using Client Software108
- Printing Can be Made Even with Incorrect User Name and Password108
Chapter 7 CHECKING the EQUIPMENT STATUS with Topaccess110
Hardware Status Icons on Topaccess [Device] Tab110
Error Messages112
Error Codes114
- Error Codes on Print Jobs114
- Error Codes on Transmission and Reception115
- Error Codes on Scan Jobs118
Chapter 8 WHEN SOMETHING IS WRONG with the EQUIPMENT128
When You Think Something Is Wrong with the Equipment128
- General Operations128
- Originals and Paper130
Regular Maintenance131
Index133

Brand	Toshiba
Model	e-studio 5055cse
Category	All in One Printer
Language	English

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