7.CHECKING THE EQUIPMENT STATUS WITH TopAccess
Error Codes 117
7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
2C15
Mail size exceeded limit or maximum size You are sending too many documents at a
time. Send them separately.
2C30-2C33
Disk access error Complete any running jobs first before
reperforming the job in error. If the error still
persists, turn the power OFF and then back
ON, and then try again.
2C40
Failed to convert image file format This error occurs when conversion to a
highly compressed PDF format fails. Do the
scanning again. If the error still persists, Use
the normal PDF format. When this error
occurs in conversion other than to a highly
compressed PDF format, turn the power
OFF and then back ON. Then try to scan
again. If the error still persists, contact your
service representative.
2C43
Encryption error. Failure to create a file If the error still persists after reattempting,
turn the power OFF and then back ON. Then
make another effort.
2C44
Creating a file was not allowed Creating an unencrypted file was not
allowed. Configure the encryption settings
and try again. To create an unencrypted file,
consult the administrator.
2C45
Failure in making meta data Make sure that the template setting is
correct, and do the scanning again. If the
error still persists, turn the power OFF and
then back ON, and then try again.
2C60
HDD full failure during processing Reduce the number of pages of the problem
job and try again. Check whether the server
or local disk has sufficient space in its
capacity.
2C61
Failure to read Address Book Turn the power OFF and then back ON. Try
the problem job again. Reset the data in the
Address Book and reattempt it. If the error
still persists, contact your service
representative.
2C63
Terminal IP address unset Ask your administrator to set the IP address
of the equipment.
2C64
Terminal mail address unset Ask your administrator to set the Email
address of the equipment.
2C65, 2C66,
2C69
Failure to connect to SMTP server Make sure that the SMTP server is correctly
working or the SMTP server address has
been set correctly.
2C6A
Failure to send Email message Turn the power OFF and then back ON. Try
scanning again. If the error still persists,
contact your service representative.
2C6B
Invalid address specified in From: field Ask your administrator to check the SMTP
Authentication method or if there is an
unpermitted character in the Terminal mail
address. Set the correct SMTP
Authentication method or delete the
unpermitted character in the Terminal mail
address.
Error Code Problem Description Corrective Action
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