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Toshiba e-studio 5055cse Troubleshooting Guide
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1-1
1-1, OSAKI, SHINAGAW
A-KU, TOKYO, 141-8562, JAP
AN
MUL
TIFUNCTIONAL DIGIT
AL COLOR SYSTEMS
T
roubleshooting Guide
©2012 - 2014 TOSHIBA TEC CORPORATION All rights reserved
R120820M5603-
TTEC
Ver03 F 2014-03
135
Table of Contents
Default Chapter
1
Troubleshooting Guide
1
Preface
3
Table of Contents
5
Contents
5
Chapter 1 Troubleshooting for the Hardware
9
When this Screen Is Displayed
10
Messages Displayed on the Touch Panel
12
Clearing a Paper Misfeed
17
Locating a Paper Misfeed
17
Clearing a Paper Misfeed
18
Paper Misfeed in the Reversing Automatic Document Feeder (Lower)
19
Paper Misfeed in the Reversing Automatic Document Feeder (Upper)
20
Paper Misfeed in the Drawer Feeding Portion
21
Paper Misfeed in the Large Capacity Feeder
22
Paper Misfeed in the Paper Feed Pedestal
22
Paper Misfeed in the Drawer
23
Paper Misfeed in the Drawer of the Large Capacity Feeder
23
Paper Misfeed in the Bypass Tray
24
Paper Misfeed in the Automatic Duplexing Unit
25
Paper Misfeed on the Paper Transport Path
26
Paper Misfeed in the Fuser Unit
26
Paper Misfeed in the Bridge Kit
28
Paper Misfeed in the Finisher and the Hole Punch Unit
28
Paper Misfeed in the Saddle Stitch Finisher and the Hole Punch Unit
32
Paper Misfeed in the Saddle Stitch Unit of the Saddle Stitch Finisher
35
Paper Misfeed in the Inner Finisher and the Hole Punch Unit
40
Clearing Paper Misfeeds Caused by a Wrong Paper Size Setting
43
Misfeed When Printing from the Fax
46
Clearing a Staple Jam
48
Staple Jam in the Finisher
48
Staple Jam in the Saddle Stitch Unit
52
Replacing a Toner Cartridge
54
Replacing a "Near Empty" Toner Cartridge
57
Replacing the Waste Toner Box
61
Refilling with Staples
63
Refilling Finisher Staples
63
Refilling Saddle Stitch Unit Staples
66
Cleaning the Main Chargers and LED Print Heads
69
Cleaning the Hole Punch Dust bin
72
Finisher / Saddle Stitch Finisher Hole Punch Unit
72
Inner Finisher Hole Punch Unit
72
When Printed Sheets Overflow from the Exit Tray
74
Chapter 2 TROUBLESHOOTING for COPYING
75
Copying Problems
76
Chapter 3 Troubleshooting for Printing
79
Print Job Problems
80
Clearing Print Job Errors
80
Cannot Remember the Document Password for a Private Print Job
81
Printing a Document Including Many Graphics Takes Time
81
Printer Driver Problems
82
Cannot Print (Port Setting Problems)
82
Cannot Print (SNMP Community Name Problems)
82
Command Line Options Not Processed
82
Retrieval of Printer Configuration Failed
83
Cannot Change Settings on the [Device Settings] Tab
83
Network Connection Problems
84
Cannot Print with the Equipment (Network Connection Problems)
84
Cannot Print with SMB Print
84
Cannot Print Properly with Appletalk Print
85
Client Problems
86
Checking the Client Status
86
Hardware Problems
87
Print Jobs Not Output
87
Chapter 4 Troubleshooting for Scanning
89
Scanning Problems
90
Cannot E-Mail My Scans
90
Cannot Find the Data Saved in the Shared Folder
90
Cannot Perform Scanning from a PC with Office 2013
90
Chapter 5 Troubleshooting for E-Filing
91
E-Filing Web Utility Problems
92
E-Filing Web Utility Terminates the Session
92
Numerous Sub Windows Repeatedly Appear
92
Displaying the Items in the Contents Frame Takes a Long Time
92
Error Messages
93
Chapter 6 TROUBLESHOOTING for NETWORK CONNECTIONS
96
Locating the Equipment in the Network
96
Cannot Locate the Equipment in the Network
96
Cannot Locate the Equipment with Local Discovery
98
Equipment Does Not Respond to Ping Command
100
LDAP Search and Authentication Problems
101
Network Shutdown Occurs or Touch Panel Disabled after LDAP Search
101
LDAP Authentication Takes a Long Time
101
Printing Problems (Network Related)
102
SMB Print in a Windows Operating System Environment
102
Raw TCP or LPR Print in a Windows Operating System Environment
103
IPP Print in a Windows Operating System Environment
103
Novell Print in a Netware Environment
104
Macintosh Environment
105
Unix/Linux Environment
105
Network Fax (N/W-Fax) Driver Problems
106
N/W-Fax Driver Installation Error Messages
106
N/W-Fax Driver General Errors
107
Client Software Authentication Problems
108
Cannot Log in Using Client Software
108
Printing Can be Made Even with Incorrect User Name and Password
108
Chapter 7 CHECKING the EQUIPMENT STATUS with Topaccess
110
Hardware Status Icons on Topaccess [Device] Tab
110
Error Messages
112
Error Codes
114
Error Codes on Print Jobs
114
Error Codes on Transmission and Reception
115
Error Codes on Scan Jobs
118
Chapter 8 WHEN SOMETHING IS WRONG with the EQUIPMENT
128
When You Think Something Is Wrong with the Equipment
128
General Operations
128
Originals and Paper
130
Regular Maintenance
131
Index
133
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Toshiba e-studio 5055cse Specifications
General
Brand
Toshiba
Model
e-studio 5055cse
Category
All in One Printer
Language
English
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