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ERROR CODE AND SELF-DIAGNOSTIC MODE
2 - 13
2
4) E-mail related error
(when GM-1020/3020, GM-1030/3030, GM-2020, GM-2030, GM-1070/4070, GM-1080U/4080U,
GM-2070, GM-2080U, GM-1071/4070, GM-1081U/4080U, GM-2071, GM-2081U, GM-1130/4130,
GM-1140U/4140U, GM-2130, or GM-2140U is installed)
Error code
Message displayed in the
TopAccess screen
Contents Troubleshooting
2C10 Illegal Job status System access abnormality P. 5-85
2C11 Not enough memory Insufficient memory P. 5-85
2C12 Illegal Job status Message reception error P. 5-85
2C13 Illegal Job status Message transmission error P. 5-85
2C14 Invalid parameter specified Invalid parameter P. 5-85
2C15 Message size exceeded limit or
maximum size
Exceeding file capacity P. 5-85
2C20 Illegal Job status System management module access
abnormality
P. 5 - 8 5
2C21 Illegal Job status Job control module access abnormality P. 5-85
2C22 Illegal Job status Job control module access abnormality P. 5-85
2C30 Failed to create directory Directory creation failure P. 5-85
2C31 Failed to create file File creation failure P. 5-85
2C32 Failed to delete file File deletion failure P. 5-85
2C33 Failed to create file File access failure P. 5-85
2C40 Failed to convert image file format Image conversion abnormality P. 5-85
2C43 Encryption error. Failed to create
file.
Encryption error P. 5-86
2C44 Creating the image file was not
permitted.
Encryption PDF enforced mode error P. 5-86
2C60 Failed to process your Job. Insuffi-
cient disk space.
HDD full failure during processing P. 5-86
2C61 Failed to read AddressBook Address Book reading failure P. 5-86
2C62 Not enough memory Memory acquiring failure P. 5-85
2C63 Invalid Domain Address Terminal IP address unset P. 5-86
2C64 Invalid Domain Address Terminal mail address unset P. 5-86
2C65 Failed to connect to SMTP server SMTP address unset P. 5-86
2C66 Failed to connect to SMTP server Server time time-out error P. 5-86
2C67 Failed to send E-Mail message NIC time time-out error P. 5-86
2C68 Failed to send E-Mail message NIC access error P. 5-86
2C69 Failed to connect to SMTP server SMTP server connection error P. 5-86
2C6A Failed to send E-Mail message HOST NAME error (No RFC error) P. 5-86
2C6B Invalid address specified in From:
field
Terminal mail address error P. 5-87
2C6C Invalid address specified in To:
field
Destination mail address error (No RFC
error)
P. 5 - 8 7
2C6D NIC system error System error P. 5-86
2C70 SMTP service is not available SMTP client OFF P. 5-87
2C71 Failed SMTP Authentication SMTP authentication error P. 5-87
2C72 POP Before SMTP Authentication
Failed
POP before SMTP error P. 5-87
2C80 Failed to process received E-mail
job
E-mail transmission failure when pro-
cessing E-mail job received
P. 5 - 8 7
2C81 Failed to process received Fax job Process failure of FAX job received P. 5-87
2CC0 Job canceled Job canceling -
2CC1 Power failure occurred Power failure P. 5-87
07/11
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