1.TROUBLESHOOTING FOR THE HARDWARE
12 Messages Displayed on the Touch Panel
Cannot print this paper size
Select the other drawer.
Printing was attempted but
failed. The paper could not be
output on the tray selected for
the paper output because of a
mismatch between the paper
size and the tray.
Delete the failed print job, select the
appropriate tray for the paper, and perform
printing again.
For the restrictions of the paper type and the
receiving trays, refer to the Quick Start
Guide.
Change from this mode
Count over, cannot store
anymore
The number of originals to be
scanned has exceeded the limit
specified with the department
or user code during scanning.
Ask your administrator for details of setting
the limit for the number of copies.
Ready(*** Toner Not
Recognized)
Check the toner cartridge
The toner cartridge indicated by
*** is not installed at all or
improperly so.
Install the toner cartridge correctly.
P.34 “Replacing a Toner Cartridge”
The terminal of the toner
cartridge is stained.
Wipe the terminal with a soft cloth.
The recommended toner
cartridge is not being used.
Use the recommended toner cartridge.
P.34 “Replacing a Toner Cartridge”
Cannot copy
Check Department Counter
The number of originals to be
scanned has exceeded the limit
specified with the department
code during scanning.
Ask your administrator for details of setting
the limit for the number of copies.
Add paper No paper is left in a drawer or on
the bypass tray.
Set paper in the drawer or on the bypass tray.
The touch panel indicates which drawer (or
the bypass tray) has no paper.
To set paper, refer to the Copying Guide.
Call for Service The equipment requires
adjusting by a service
technician.
Contact your service representative with the
error code displayed on the right side of the
touch panel.
Never attempt to repair, disassemble or
modify the equipment by yourself.
You could cause a fire or get an electric shock.
Always contact your service representative
for maintenance or repair of the internal parts
of the equipment.
Saving energy - press Energy
Saver button.
The equipment has entered into
the energy saving mode since it
has not been used for a certain
time.
Press [ENERGY SAVER] button to clear the
energy saving mode.
Change Drawer to Correct Paper
Size
No paper suitable for the
original is set.
Place the suitable size paper for the original in
the drawer.
The size of the original is not
detected correctly because the
original is sent from the DSDF at
a skew.
Replace the original while aligning the side
guides of the DSDF to its width so that it will
be placed straight.
Time for periodic maintenance The equipment requires
inspection and maintenance by
a service technician.
Contact your service representative for
maintenance.
Message Problem Description Corrective Action
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