1.TROUBLESHOOTING FOR THE HARDWARE
Messages Displayed on the Touch Panel 15
TROUBLESHOOTING FOR THE HARDWARE
Error Codes
The error codes indicating the status of the equipment may appear on the touch panel. For details, please refer to the
Software Troubleshooting Guide.
LAN cable is not detected The LAN cable connection is not
detected.
Check the following items.
Check that the LAN cable is connected to
the equipment.
Check that there is no damage on the
connector of the LAN cable.
Check that the LAN cable is open circuited.
Check that the LAN cable is connected to
the HUB. Check that there is no damage to
the connector.
Check that the power is ON for the HUB to
which the LAN cable is connected.
Check that the settings of the
communication speed and the Ethernet
method for the equipment and the HUB are
aligned.
Maintenance Required. Replace
the Consumables. (***)
The time for replacing the
consumables has come.
(The part name to be replaced is
indicated in “***”.)
Press [Consumables Replacement] in the
Admin menu of the User Functions menu.
Replace the consumables by following the
guidance displayed on the Consumables
Replacement screen.
For details about the Consumables
Replacement screen, refer to the MFP
Management Guide.
For the details about the procedure, see the
following.
Help video for parts replacement
(The two-dimensional barcode to access
Help video for parts replacement is
displayed on the Consumables
Replacement screen.Read it by a mobile
device to view the procedure.)
Replacement instructions co-packed with
the consumables
Time for consumables
replacement. (***)
Service in progress. Please do
not turn off
The status of the equipment is
being checked.
Do not turn the power off while this message
is displayed since the status of the equipment
is being checked and its result is being
notified to the service system. After checking
of the status has been completed, the
equipment will be rebooted automatically if
necessary. The equipment can be used
normally after the message has disappeared
or the equipment is rebooted. The status will
be indicated by the 2-digit number after the
message. This is not a malfunction.
Message Problem Description Corrective Action
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