149
If Something Goes Wrong
Connecting to the Internet
Do NOT select the “Delete the driver software for this
device” box.
(Sample Image) Device Manager - Network adapter uninstall
5 After the driver uninstalls, open the Action menu in
Device Manager.
6 Select
Scan for hardware changes.
7 After the driver uninstalls, restart your device, see “To
Restart your device” on page 53.
The driver is then reinstalled automatically.
If you are still unable to connect to a wireless network, you
may have a hardware issue that will require further
troubleshooting.
Troubleshooting an Internet connection – How to
verify TCP/IP
If the wireless network is not detected, you can check that
the hardware in the device is working correctly by using the
PING command to verify that the network adapter and
TCP/IP is working properly. This can be done by performing
the following steps:
1 Open the command prompt by pressing the
Windows
() +
X keys, then selecting Command Prompt
(Admin) in the pop-up window.
NOTE
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