42
PROBLEM SOLVING
English
Q
Why is the
DTV
main menu unavailable?
A
Another mode is selected. Press
ATV/DTV
to select
DTV
.
Q
Why are some of the menus locked?
A
Lock Menu
has been enabled (
see
'Parental Controls'
page
).
Q
Why is the
digital
channel locked?
A
The channel has been selected in
Locked
Programmes
(
see
'Digital Settings'
section
).
Q
Why can only certain
digital
channels be viewed?
A
A
Favourite
list has been selected (see '
Favourite
Programmes
' section), set the feature to
ALL PROGS
or change channels by using the number buttons.
Q
Why are some of the
digital
subscription channels
unavailable?
A
Your subscription needs upgrading. Contact your
service provider.
Q
Why is the soundtrack in English when a different
audio language has been selected?
A
The programme is currently being broadcast with an
English soundtrack only.
Q
Why is there incorrect or no sound when in
DTV
mode?
A
Press
s
to ensure the hard of hearing option has
not been selected.
Q
What can be done if the PIN number has been
forgotten?
A
Use the Master PIN code of 1276, then change to a
number of your choice. Ensure that no-one else can
use the Master PIN by removing the Owner’s Manual.
Q
Why are there vertical stripes on the screen when in
PC mode?
A
The
Sampling clock
may need adjustment. Select
PC
Setting
from the
SET UP
menu, highlight
Sampling
clock
and adjust until the lines clear.
Q
Why are there horizontal stripes and/or blurred
images on the screen when in PC mode?
A
The
Clock phase
may need adjustment. Select
PC
Setting
from the
SET UP
menu, highlight
Clock
phase
and adjust until the picture clears.
Q
Why when
digital
subtitles have been selected are
they not showing on screen?
A
Subtitles are not currently being transmitted by the
broadcaster.
Q
Why is there no
digital
text service?
A
The
digital
programme being viewed is not
broadcasting digital text. Try another
digital
programme.
Q
Why are there problems with analogue text?
A
Good performance of text depends on a good strong
broadcast signal. This normally requires a roof or loft
aerial. If the text is unreadable or garbled, check the
aerial. Go to the
main index
page of the text service
and look for the
User Guide
. This will explain the basic
operation of text in some detail. If further information
is needed on how to use text
see the text section
.
Q
Why are there no analogue text sub-pages?
A
There are none broadcast or they have not yet loaded.
Press the
l
button to access.
(See text section)
.
Q
Why are the four coloured text numbers visible but
no text?
A
Text has been selected whilst viewing an external
source i.e. DVD or VCR. No text will appear on screen
or a box may appear stating no information is
available. Select a broadcasting channel and press
TEXT
to access.
00GB_XV555D_Euro_kai.book Page 42 Tuesday, September 2, 2008 7:01 PM
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