Che ck a ll ca ble s to e ns ure the y a re corre ctly a nd firmly a ttached to the
compute r - loos e ca ble s ca n ca us e s igna l e rrors .
Ins pect all conne cting ca ble s for loose wire s and all conne ctors for
loos e pins .
Che ck tha t your dis c me dia is corre ctly loa de d
Alwa ys try to ma ke detailed note s of your observations a nd keep them in a
pe rma ne nt e rror log - this will he lp you to de s cribe your proble ms to
TOS HIBA S upport. In a ddition, if a proble m re curs , the log you ha ve ma de
will he lp to ide ntify the proble m fa s te r.
An a ly zin g t h e p r o b le m
Sometimes the compute r will give you clues tha t ca n he lp you ide ntify why
it is ma lfunctioning. In vie w of this you s hould keep the following que s tions
in mind:
Which part of the compute r is not ope ra ting prope rly - keyboard, Ha rd
Disk Drive , dis play pa ne l, Touch P a d, Touch P a d control buttons - a s
e ach device will produce diffe re nt s ymptoms .
Che ck the options within the operating s ystem to e nsure that its
configuration is s e t prope rly.
Wha t a ppe a rs on the dis play? Doe s it dis pla y a ny me s sage s or
ra ndom cha ra cte rs? Ma ke a scre e ns hot of the current displa y a nd, if
pos sible, look up the me s s age s in the docume nta tion include d with the
compute r, s oftwa re or operating s ys tem.
Che ck tha t a ll conne cting cable s are corre ctly a nd firmly a tta ched a s
loos e cable s ca n ca us e errone ous or inte rmitte nt signals.
Do a ny indica tors light, if s o, which one s , wha t color a re they a nd do
the y s ta y on or blink? Write down wha t you s e e .
Do you he a r a ny be e ps , if s o how ma ny, are the y long or short a nd a re
the y high pitche d or low pitche d? In a ddition, is the compute r making
a ny unus ua l noises? Write down wha t you hea r.
Re cord your obs e rva tions s o you ca n de s cribe the m in de tail to TOSHIBA
Support.
Softwa re The proble ms may be ca use d by your s oftwa re
or dis k. If you ca nnot loa d a s oftware pa ckage ,
the me dia may be da mage d or the progra m
might be corrupted - in the s e instance s try
loading a nothe r copy of the s oftware if possible .
If a n e rror me s s age a ppe ars while you a re us ing
a s oftwa re pa cka ge you should re fe r to the
docume nta tion s upplie d with it a s this will usua lly
include a proble m s olving s e ction or a s umma ry
of e rror messa ges.
Ne xt, you s hould che ck a ny error me s s a ges
a ga inst the operating system docume nta tion.
Use r's Ma nua l 6-2
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