Touchstone Home Products, Inc warrants our electric fireplaces to be free of defects in material and
workmanship for one year from date of purchase. Touchstone will repair or replace any fireplace or
fireplace part that is deemed defective or becomes defective during normal use within one year after
the date of purchase.
Electrical components, such as fan motor, heater motor, control board, remote control, and control panel
are covered under warranty for one year from date of purchase. Touchstone Home Products will provide
replacement parts free of charge during the first year of the warranty.
Replacement parts and fireplace units are covered under a 90-day warranty or the remainder of the
original one year manufacturer’s warranty from original date of purchase, whichever is greater.
Touchstone Home Products, Inc does not warrant its products against damage caused by third parties.
Touchstone Home Products, Inc does not cover damages caused by misuse, alterations, accident, lack
of maintenance, abuse or neglect. Parts installed from other manufacturers will void this warranty.
The warranty does not cover paint scratches, cosmetic blemishes, dents, corrosion, or other normal wear
and tear associated with the fireplace. Damage to fireplace or other components due to water, weather
damage, long periods of dampness, condensation, damaging chemicals or cleaners are not
covered under warranty.
This warranty does not cover breakage of fireplace glass panel.
Touchstone Home Products will not be responsible for installation, labor, or any other expenses
related to the reinstallation of a warranted part, and such expenses are not covered under warranty.
Extended warranty coverage for the fireplace is available by contacting Touchstone Home Products, Inc.
directly at 1-800-215-1990.
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Touchstone Home Products
Warranty
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