TD-W8961NB 300Mbps Wireless N ADSL2+ Modem Router (Annex B) User Guide
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2) Check to see if you can log on to the web management page of the modem router. If you can,
try the following steps. If you cannot, please set your computer referring to T3 then try to see
if you can access the Internet. If the problem persists, please go to the next step.
3) Consult your ISP and make sure all the VPI/VCI, Connection Type, account username and
password are correct. If there are any mistakes, please correct the settings and try again.
4) If you still cannot access the Internet, please restore your modem router to its factory default
settings and reconfigure your modem router by following the instructions in 3.2 Login
.
5) Please feel free to contact our Technical Support if the problem still exists.
Note:
For more details about Troubleshooting and Technical Support contact information, please log on
to our Technical Support Website: http://www.tp-link.com/en/support
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