12
FAQ (Frequently Asked Questions)
Q1. How do I reset my powerline adapter?
With the powerline adapter plugged into the wall socket, press and hold its Pair button
for more than 6 seconds until the Power LED
goes off momentarily and comes back
on.
Q2. What should I do if the Powerline LED
is off?
• Try another wall socket and make sure all powerline devices are on the same electrical
circuit.
• Try to set up a powerline network by pairing. Refer to
Secure Your Powerline Network
by Pairing
for instructions.
• Try to reset each powerline adapter to its factory default settings
• If the problem persists, contact our Technical Support.
Q3. What should I do if there is no internet connection in my powerline
network?
• Make sure all powerline devices are on the same electrical circuit.
• Make sure the Powerline LEDs
are lit on all of your powerline devices. If they are
not, pair all powerline devices according to
Secure Your Powerline Network by Pairing.
• Make sure all devices are correctly and securely connected.
• Verify that you have an internet connection by connecting your computer directly to
the modem or the router.
Q4. What should I do if a successfully-paired powerline device does not
reconnect after it is relocated?
• Try another socket on the same electrical circuit.
• Try to pair the device again, and make sure the Powerline LED
is on.
• Check for possible interference due to a washing machine, air conditioner or other
household appliance that may be too close to one of the powerline devices. Plug the
appliance into the integrated electrical socket to remove the electrical noise if your
powerline device has an integrated electrical socket.
•
If you have any problem persists or any suggestions, contact our Technical Support.
For Hotline-Support, please visit:
https://www.tp-link.com/en/support/contact-technical-support/#Hotline-Support
For E-mail-Support, please visit:
https://www.tp-link.com/en/support/contact-technical-support/#E-mail-Support
To Next Page
Loading...
