7. Troubleshooting
If a problem occurs with your DrivePro, please first check the instructions listed below before sending
your DrivePro for repair. If you cannot find an ideal solution to your question below, please consult your
dealer, service center, or local Transcend branch office for further help. You can also visit the Transcend
website for FAQ and Technical Support services (https://www.transcend-info.com/Support). For any
hardware issues, please refer to the DrivePro User’s Manual.
My computer operating system cannot detect my DrivePro
Please check the followings:
1. Is your DrivePro properly connected to the USB port? If not, unplug and connect it again. Make sure
that both ends of the USB cables are properly connected as shown in the User’s Manual.
2. Is your DrivePro connected to the Mac keyboard? If yes, try to plug it in an available USB port on
your Mac Desktop directly.
3. Is the computer’s USB ports enabled? If not, refer to the user’s manual of your computer (or
motherboard) to enable them.
None of the DrivePro buttons are responding (hangs / lags / stalls)
Try unplugging the car adapter from your DrivePro, and reconnecting it to your DrivePro again.
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