9. Troubleshooting
If a problem occurs with your DrivePro, please check the instructions below before sending your DrivePro
for repair. If you cannot
fi
nd an ideal solution to your question below, please consult the store where you
purchased the product or the service center, or contact the local Transcend branch o
ffi
ce. You can also
visit the Transcend website for FAQ and Technical Support services. For any hardware issues, please
refer to the DrivePro User
’
s Manual.
My computer operating system cannot detect my DrivePro
Please check the followings:
Is your DrivePro properly connected to the USB port? If not, unplug and reconnect it. Make sure
that both ends of the USB cables are properly connected as shown in the User
’
s Manual.
Is the computer
’
s USB ports enabled? If not, refer to the user
’
s manual of your computer (or
motherboard) to enable them.
None of the DrivePro buttons are responding. (The dashcam crashes or runs with lag.)
Try unplugging the car adapter from your DrivePro, and reconnecting it.
My DrivePro cannot play videos stored in my memory card.
Edited videos may not be displayed on your DrivePro.
Nothing happens when I press the
“
Emergency button.
”
Emergency Recording works in the Recording mode only.
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