CUSTOMER SERVICE ASSISTANCE
In the event that you require assistance on a
maintenance item, direct your request for
assistance to the Customer Service Depart-
ment at Trek, Inc.
Telephone assistance is usually effective for
obtaining additional maintenance information
that is beyond the scope of this manual.
Troubleshooting advice that is given over the
telephone may be useful for solving the
simpler malfunctions or confirming that the
instrument should be returned to the factory
or to an authorized service organization for
repair.
Factory Repairs:
The terms and conditions of the warranty are
given in the warranty statement that is found
in this manual.
CAUTION: The warranty is voided if the
instrument is serviced within the warranty
period by anyone other than Trek, Inc. or
one of its authorized service organizations.
In the event of a malfunction, and the
instrument must be returned to the factor for
repair:
a) Notify the Customer Service Department
at Trek, Inc., giving full details about the
difficulty, including the model number
and serial number of the instrument.
Obtain a return authorization number,
which will be issued by the Customer
Service Department.
b) If a return authorization number is issued,
forward the instrument (prepaid) with the
return authorization number prominently
displayed on the shipping container and
the packing list, to Trek, Inc. for repair.
If we determine that the malfunction is not
covered by the terms and conditions of the
warranty, an estimate will be submitted for
customer approval before the commence-
ment of repairs.
FAX: (585) 798-3106
TELEPHONE:
In the United States
1 800 367-8735 (FOR-TREK)
International Customers
(585) 798-3140
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