4
Troubleshooting
Symptom Possible Cause Action
Monitor does not
display after the
KVM cable set is
hot-plugged
HD audio/video
graphics card is not
compatible with cable
set hot-plugging
Power off all devices on the installation;
power off the B032-DPUA2; confirm
all KVM cables are properly connected;
power on the B032-DPUA2; power on the
computers
Graphics card driver
is not up-to-date
Upgrade to the latest graphics card driver
Mouse and/or
keyboard is not
responding
Switch needs to be
reset
Power off all devices on the installation;
power off the B032-DPUA2; wait five
seconds; power on the B032-DPUA2
18-10-178-933895.indb 4 10/23/2018 1:49:33 PM
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