Trojan PACE 360 - TROJAN REPAIRS PROCEDURE; PROCEDURE FOR FAULT RECTIFICATION; COST OF REPAIRS (UNDER;OUT OF WARRANTY)

10168-22
13. TROJAN REPAIRS PROCEDURE
1. Procedure for repairs
ShouldyouexperienceanyfaultsorbreakdownsonyourTrojanequipment,pleaseadheretothefollowingprocedure
tohavethefaultrectiedspeedilyandprofessionally.
 • Donotreturntheproducttothestore*
 • Call0861 Trojan (0861 876526)tologthefaultyproduct(underwarrantyoroutofwarranty)
 • Theoperatorortechnicaladvisorwilltryidentifythefault,andwillbookaserviceteamcallout.
 • Theserviceteamwillendeavourtoxtheprobleminyourhomeonanagreeddateandtime.
 • Onlyifthefaultcannotberepairedintheconvenienceofyourhome,willtheserviceteamtakethe
 faultyproductbacktotheservicecentre.
 • Itemsrepairedinourservicecentrewillbereturnedtoyourhomeonanagreeddateandtime.
* Note:
Should you live in an outlying area, it may be necessary to return the product to the store nearest to you. Our service
operator will advise you of your repair procedure.
2. Cost of Repairs
2.1 Under warranty
• Anyitemsstillunderwarrantywillberepairedfreeofcharge,aslongasitcomplieswiththetermsand
 conditionsofthewarranty.(referto“warranties”sectioninthismanual)
• AnyitemsthatneedtoberepairedthatareNOTcoveredinthewarrantywillbefortheconsumer’s
 expense.Aquotefortherepair/replacementoftheseitemswillbeprovidedtotheconsumerfor
  approvalpriortorepairsbeingconducted.
2.2 Out of Warranty
• Anyitemsthatneedtoberepairedoncethewarrantyhasexpiredwillbefortheconsumer’sexpense
 includingcalloutfees.Aquotefortherepair/replacementoftheseitemswillbeprovidedtothe
  consumerforapprovalpriortorepairsbeingconducted.