Trojan PACE 360 User Manual

10168-22
13. TROJAN REPAIRS PROCEDURE
1. Procedure for repairs
ShouldyouexperienceanyfaultsorbreakdownsonyourTrojanequipment,pleaseadheretothefollowingprocedure
tohavethefaultrectiedspeedilyandprofessionally.
 • Donotreturntheproducttothestore*
 • Call0861 Trojan (0861 876526)tologthefaultyproduct(underwarrantyoroutofwarranty)
 • Theoperatorortechnicaladvisorwilltryidentifythefault,andwillbookaserviceteamcallout.
 • Theserviceteamwillendeavourtoxtheprobleminyourhomeonanagreeddateandtime.
 • Onlyifthefaultcannotberepairedintheconvenienceofyourhome,willtheserviceteamtakethe
 faultyproductbacktotheservicecentre.
 • Itemsrepairedinourservicecentrewillbereturnedtoyourhomeonanagreeddateandtime.
* Note:
Should you live in an outlying area, it may be necessary to return the product to the store nearest to you. Our service
operator will advise you of your repair procedure.
2. Cost of Repairs
2.1 Under warranty
• Anyitemsstillunderwarrantywillberepairedfreeofcharge,aslongasitcomplieswiththetermsand
 conditionsofthewarranty.(referto“warranties”sectioninthismanual)
• AnyitemsthatneedtoberepairedthatareNOTcoveredinthewarrantywillbefortheconsumer’s
 expense.Aquotefortherepair/replacementoftheseitemswillbeprovidedtotheconsumerfor
  approvalpriortorepairsbeingconducted.
2.2 Out of Warranty
• Anyitemsthatneedtoberepairedoncethewarrantyhasexpiredwillbefortheconsumer’sexpense
 includingcalloutfees.Aquotefortherepair/replacementoftheseitemswillbeprovidedtothe
  consumerforapprovalpriortorepairsbeingconducted.

Trojan PACE 360 Specifications

General

Brand	Trojan
Model	PACE 360
Category	Bicycle
Language	English