Trojan SHAPE 210 Instruction And Assembly Manual

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13. TROJAN REPAIRS PROCEDURE
1. Procedure for repairs
ShouldyouexperienceanyfaultsorbreakdownsonyourTrojanequipment,pleaseadheretothefollowingprocedureto
have the fault rectied speedily and professionally.
 • Donotreturntheproducttothestore*
 • Call0861 Trojan (0861 876526) to log the faulty product (under warranty or out of warranty)
 • Theoperatorortechnicaladvisorwilltryidentifythefault,andwillbookaserviceteamcallout.
 • Theserviceteamwillendeavourtoxtheprobleminyourhomeonanagreeddateandtime.
 • Onlyifthefaultcannotberepairedintheconvenienceofyourhome,willtheserviceteamtakethe
faultyproductbacktotheservicecentre.
 • Itemsrepairedinourservicecentrewillbereturnedtoyourhomeonanagreeddateandtime.
* Note:
Should you live in an outlying area, it may be necessary to return the product to the store nearest to you. Our service operator
will advise you of your repair procedure.
2. Cost of Repairs
2.1 Under warranty
 • Anyitemsstillunderwarrantywillberepairedfreeofcharge,aslongasitcomplieswiththetermsandconditions
ofthewarranty.(referto“warranties”sectioninthismanual)
 • AnyitemsthatneedtoberepairedthatareNOTcoveredinthewarrantywillbefortheconsumer’sexpense.A
quote for the repair/replacement of these items will be provided to the consumer for approval prior to repairs
being conducted.
2.2 Out of Warranty
 • Anyitemsthatneedtoberepairedoncethewarrantyhasexpiredwillbefortheconsumer’sexpenseincluding
the call out fee. A quote for the repair/replacement of these items will be provided to the consumer for approval
prior to repairs being conducted.
www.trojanhealth.co.za
QUALITY GUARANTEE
YEAR
WARRANTY
0861 876526
0861 TROJAN
✆
Manufactured For Masstores (Pty) Ltd.
16 Peltier Drive, Sunninghill, Ext 6, Sandton, 2146,
South Africa.
If this product proves to be faulty during
normal use due to defective materials or
workmanship. Refer to user manual or
website for terms and conditions.
Please call us for any
product queries, after
sales support, repairs
or installations.
#11M11T007

Trojan SHAPE 210 Specifications

General

Brand	Trojan
Model	SHAPE 210
Category	Bicycle
Language	English