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WARRANTY AND LEGAL
MANUFACTURERS LIMITED WARRANTY
Bollente, Inc.’s trutankless product has been manufactured under strict standards of workmanship and have gone through rigorous testing to ensure
quality and reliability.
1. PRODUCT WARRANTY: Bollente, Inc., (hereinaer, “Bollente or Manufacturer”) subject to the terms and conditions set forth in this limited
warranty, warrants to the original purchaser at the original address or the authorized transferees (Transferee is defined as any owner of the residence
which the trutankless unit has been installed during the term of this warranty) of such purchaser at the original address (collectively, the “Owner”), the
trutankless (hereinaer, “trutankless or unit” to be free from (i) mechanical or electrical failure of any component solely due to defects in materials or
Manufacturer’s workmanship from the date of original purchase and (ii) leaks solely due to defects in materials or Manufacturer’s workmanship from the
date of original purchase or the date of Owner’s occupancy of a new dwelling in which the trutankless Water Heater is installed. However, if Owner
cannot document the original date of purchase with the original sales receipt, then the limited warranty period begins on the date the trutankless
Water Heater was manufactured. As Owner’s sole and exclusive remedy, Manufacturer shall, at Manufacturer’s sole election, either repair or replace
the trutankless Water Heater or the defective portion of such product. Manufacturer is not liable for any costs incurred by Owner, including, without
limitation, the cost of any labor. All repairs or replacements must be performed by a Manufacturer-authorized installer or licensed contractor, using
Bollente parts or Bollente approved parts. Manufacturer’s maximum liability is limited to the value of the water heater. This limited warranty shall be
governed by the laws of the United States.
2. COVERAGE TERM: Bollente warrants trutankless residential units (prefaced by a TR model number), and its Component Parts, to be free from all
defects of all materials and workmanship for a period of Five Years from the date of original purchase or the date of Owner’s occupancy of a new
dwelling in which the trutankless Water Heater is installed. trutankless Commercial units (prefaced by a TC model number), and its Component Parts are
warrantied to be free from all defects of all materials and workmanship for a period of Three Years from the date of original purchase. However, if Owner
cannot document the original date of purchase with the original sales receipt, then the limited warranty period begins on the date the trutankless Water
Heater was manufactured. Additionally, Bollente warrants the copper ceramic manifold from leaks solely due to defects in materials or workmanship for
Lifetime of Owner.
Exclusions of Coverage from this Limited Warranty:
1. Manufacturer is not liable for any water damage or other damages arising, directly or indirectly, including but not limited to damage caused by frozen
or broken water pipes in the event of equipment failure, resulting from any defect in the trutankless Water Heater component part(s) or from its use.
2. Manufacturer is not liable under this limited warranty or otherwise if:
a. The water heater is not installed by Manufacturer-authorized installer or licensed contractor; or
b. The water heater or any of its component parts have been subject to misuse, alteration, neglect or accident; or
c. Improper sizing; or
d. Using the water heater to heat chemically treated water like that found in a pool or spa; or
e. The water heater has not been installed in accordance with the applicable local plumbing and/or building code(s) and/or regulation(s); or
f. The water heater has not been installed or maintained in accordance with Manufacturer’s printed instructions, or installed with improper orientation,
improper fastening, improper use of pipe dope/plumbers putty or with the use of any non-Manufacturer approved sealant; or
g. The water heater has not been continuously supplied with potable water or the water’s inlet temperature is in excess of 140°F (60°C), Manufacturer’s
recommended maximum temperature; or
h. The water heater experiences any water pressure or flow interruptions, normal inlet water pressure is outside of the published specification for the
heater; is exposed to any condition that causes the heater to turn on before the air is purged from the heater also known as dry fire; or
i. If a water soener or filter was not installed in line before the cold water inlet in an area where water hardness exceeds 10.5 grains or 180PPM; or
j. The water heater has been exposed to conditions resulting from floods, earthquakes, winds, fire, freezing, lightning, electrical surges or circumstances
beyond the Manufacturer’s control including all acts of God; or
k. The water heater has been removed from its original installation location; or
l. The water heater has been used for other than the intended purpose; or
m. There have been changes or modifications in the appearance of the unit and the soware and firmware installed; or
n. The installation of parts or accessories not supplied or designated by Bollente, Inc.; or
o. Damages or repairs required as a result of the use of components or accessories not compatible with this unit.
3. Owner, and not Manufacturer or its agent/representative, is liable for and shall pay for all field charges for labor or other expenses incurred in the
removal and/or repair of the water heater or any expense incurred by Owner in order to repair the water heater.
3. LIMITATIONS OF REMEDIES AND DAMAGES: THIS LIMITED WARRANTY SHALL BE THE EXCLUSIVE WARRANTY MADE BY MANUFACTURER AND IS
MADE IN LIEU OF ALL OTHER WARRANTIES, STATUTORY, EXPRESSED OR IMPLIED (WHETHER WRITTEN OR ORAL), INCLUDING, BUT NOT LIMITED TO,
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. MANUFACTURER EXPRESSLY DISCLAIMS THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. OWNER’S SOLE AND EXCLUSIVE REMEDY IS PRODUCT REPAIR OR REPLACED, AS PROVIDED
IN THIS LIMITED WARRANTY, AND ALL OTHER CLAIMS FOR DAMAGES ARE EXCLUDED. THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY ARE THE
ONLY REMEDIES AVAILABLE TO OWNER OR ANY PERSON FOR BREACH OF ANY COVENANT, DUTY OR OBLIGATION ON THE PART OF MANUFACTURER.
MANUFACTURER IS NOT LIABLE TO OWNER OR ANY THIRD PARTY FOR ANY LOSS, PERSONAL INJURY OR PROPERTY DAMAGE, DIRECTLY OR INDIRECTLY,
ARISING FROM THE TRUTANKLES® WATER HEATER. UNDER NO CIRCUMSTANCES IS MANUFACTURER LIABLE TO OWNER OR ANY THIRD PARTY FOR
INCIDENTAL, CONSEQUENTIAL, SPECIAL, CONTINGENT, OR PUNITIVE DAMAGES OF ANY DESCRIPTION, WHETHER ANY SUCH CLAIM BE BASED UPON
WARRANTY, CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR OTHER TORT, OR OTHERWISE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO OWNER.
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